Nine Win Casino - プレイヤーの出金が遅れている。

I first tried to with draw this amount and waited 5 days thinking everything was going through as it was approved checked and successfully paid out. Whilst I was waiting thinking this was going into my bank added more money to play with but then the money was returned. So I tried again and it said I needed to finish wagering x3 to the amount of £268 so I played the money which I need and won up to £850 so I tried to withdraw again the amount of £498 and got rejected at the payment check system. I keep asking support why are you so easy to deposit but impossible to with draw surely this correct I'd love all my deposits back from this corrupt site never known anything like it I just want it resolved and warn others not to do the same mistake I have

Dear printawayco,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear printawayco,

Have you received your withdrawal from the casino yet?

Dear printawayco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.