NolimitWay Casino - プレイヤーの撤退が遅れています。

I have requested a withdrawal and am not receiving my money. I am sending a screenshot of the conversation. I am in contact with them several times a week and am receiving a response according to the picture I am sending.

Jag har begärt uttag och får inte mina pengar skickar screenshoot på konversationen. Har kontakt med dom flera gånger i veckan och får svar enligt bild jag skickar

Dear sussiejohansen43,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Requested withdrawal January 23 at 2:41 p.m. It says on my request. I have never withdrawn money before, it says I was waiting for 4,090 kronor, but on my request it says 4,479 kronor, so I don't really know the exact amount as it says different things.

Regards, Susanne

Begärde uttag 23 januari kl14.41 står det på min begäran. Har aldrig tagit ut pengar där förut står att jag väntat på 4090 kronor men på min begäran står det 4479 kronor så vet inte riktigt exakt belopp då det står olika.

Mvh susanne

Thank you for your reply, sussiejohansen43. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you pass the verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Yes, I passed the verification.

Collected them with bonus but deposited money needed to make my withdrawal.

Ja jag klarade verifieringen.

Samlade dom med bonus men satte in pengar som behövdes för att göra mitt uttag.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, sussiejohansen43, for your cooperation. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Yes, I hope so. Thank you very much.

Regards, Susanne

Ja jag hoppas det. Tack så mycket

Mvh Susanne

Dear sussiejohansen43,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact NolimitWay Casino outside this complaint thread and let you know any new information once I receive it.

Thank you in advance for providing the information.

Hello Martina

Thank you very much and I really hope I get my money.

Regards, Susanne

Hej Martina

Tack så mycket och hoppas verkligen jag får mina pengar

Mvh Susanne