Nomini Casino - プレイヤーのアカウントは許可なく閉鎖されました。

I made an acount on nomini about a year ago I started playing there but I was having a horrible run nothing was paying and I decided to stop so after some months I thought I would give it another try and I actually won some money back , but my withdrawals were delayed about 2 weeks and I was really stressed and I told them just tell me if I’m getting my winings or no, I said to them if I don’t get them it’s okay I will take this as a lesson and maybe I will stop gambling in general because this is not pleasant experience and after I said that they said wow you have an addiction we are aware of that thank you for letting us know and they banned my acount with my withdrawals pending they didn’t even get my permission on that they just did so fast in 10 seconds.. does anyone knows if I’m getting back my winnings ? I have screen shots of my withdrawals and the chat support of what I said

Hello Kristo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when is the withdrawal peniding?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello nick, no the casino never asked me to verify my acount. The first withdrawal was on 20/10 amount of 500€ and the second was on 22/10 amount of 250€. Last time I spoke to the casino was yesterday in the morning around 11:30 AM 31/10, it was about my withdrawals again I asked if they have any news but they always say the same thing to not worry about it, then I told them that I am really worried and stressed right now because i saw a lot of negative reviews about nomini when it comes to withdrawals and a lot of people were not happy about it and I feel like I’m never getting the money, I also said if you don’t pay me I will take this as a lesson and maybe stop gambling after this horrible experience that I’m having right now, I’m waiting to pay my bills for 2 weeks now .. and after I said that they were like oh we take this very seriously we see that you have a problem with gambling addiction so we are going to close Your acount at the same time I was typing DO NOT CLOSE MY ACOUNT I didn’t ask you to do that but it was too late I got kicked of the site in seconds.

Hello Kristo,

I hope you are doing well. Could you please forward the communication between yourself and the casino to nikolas.b@casino.guru?

Additionally, while the account is now closed, this does not necessarily mean the casino will not process your pending withdrawals. Could you kindly let us know if you have received any payments or if the casino has provided an update regarding your account balance?

Thank you for your cooperation, and I look forward to hearing from you.

Best regards,

Nick

Dear Kristo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.