Nomini Casino - プレイヤーのデポジットが届きませんでした。

I deposited 20euro at a time when they were running some updates. And it will not be credited to my account and will not reach anyone via email or live chat

Ich habe 20euro eingezahlt zu einem Zeitpunkt wo die irgendwelche Aktualisierungen durch laufen lassen haben. Und es wird meinem Konto nicht gut geschrieben und erreiche keinen weder per Email noch per live Chat

Hello Patrick,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Allow me to ask you a few more question before we would move forward.

What payment method did you use to deposit the money? Did you contact the casino with this issue? If yes, what was their respond? Did you try to reach your payment provider to ask them if it was really processed?

Please note that the delay might be also caused by holidays and the deposit will appear on your account sooner or later. Also I would recommend to verify yourself before even making a deposit into the casino to prevent any further issues which may occur during withdrawals i.e.

Also please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.

Regards,

Nick

The 20 euros were credited to my account. Thank you 😇

Die 20Euro wurden meinem Konto gut geschrieben. Dankeschön 😇

Hello Patrick,

Thank you for letting us know that the deposit arrived. The complaint will be now closed as resolved.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick