Nomini Casino - プレイヤーの出金が遅れています。

Hello Guru Team,

Unfortunately, I have to reach out to you today because Nomini Casino is not paying out my real money amount. Since 03.01 (14 days), and over the next 5 days (with a €500 cashout limit per day), I have cashed out a total of €3000. No verification is necessary and for the past 10 days, I've been told the payout has been made and processed.

As I keep getting reassured with the same statements, I'm slowly getting the feeling that nothing is happening anymore. Can you please help me?

Best regards!

Hallo liebes Guru-Team,

leider muss ich mich heute an Euch wenden, weil das Casino Nomini meinen Echtgeld-Betrag nicht auszahlt. Ich habe seit dem 03.01. (14 Tage) und den folgenden 5 Tagen (500€ Auszahlungslimit pro Tag) insgesamt 3000€ auszahlen lassen. Es ist keine Verifizierung notwendig und mir wird seit 10 Tagen gesagt, dass die Auszahlung getätigt und bearbeitet wurde.

Da man mit immer gleichen Aussagen vertröstet wird, habe ich langsam das Gefühl, dass nichts mehr passiert. Könnt ihr mir bitte helfen.

Liebe Grüße!

Dear Bollelan12,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals.

• Could you please advise if they were your first withdrawals in this casino?
• Am I correct in understanding that you didn't accumulate your winnings with an active bonus and that you haven't undergone account verification since it wasn't requested of you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you had your withdrawals approved, I truly believe it’s only a matter of time before you receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thanks for the answer, Petronela.

1. Yes, this is the first payout at Nomini.
2. NO bonus was used and I was NOT asked for verification.
3. Anyway to the payout: "Withdrawal completed"
4. I waited 14 days

Contradictory statements are made every day saying the money was transferred "today". The live chat is fast, but you get the feeling that it's just a bot providing canned answers to stall you.

What else can I do now?

Danke für die Antwort,Petronela.

1. Ja, es handelt sich um die erste Auszahlung in bei Nomini.
2. Es wurde KEIN Bonus verwendet und ich wurde NICHT zur Verifizierung aufgefordert.
3. Trotzdem zur Auszahlung: "Abhebung abgeschlossen"
4. Ich habe 14 Tage gewartet

Es werden halt jeden Tag widersprüchliche Aussagen getätigt, in dem gesagt wird das Geld sei "heute" überwiesen worden. Der Live Chat ist schnell, aber man hat das Gefühl, dass es einfach ein Bot ist der vorgefertigte Antworten liefert um einen hinzuhalten.

Was kann ich nun noch tun?

Money is there. Thanks for the help!

Geld ist da. Danke für die Hilfe!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bollelan12, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru