Nomini Casino - プレイヤーの出金が遅れている。

Hello,

I made a withdrawal on 8/7 & I get confirmation all the time that Nomini has processed everything and everything is automatic from now on. So far there is still no money in the account. Can you help me?

Hallo,

ich habe am 7.8 eine Auszahlung vorgenommen & mir wird die ganze Zeit bestätigt, dass Nomini alles bearbeitet hat und ab jetzt alles automatisch läuft. Bisher ist immer noch kein Geld auf dem Konto. Können Sie mir helfen?

Dear nessil,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nessil,

Have you received your withdrawal from the casino yet?

Yes, thanks.

Ja, danke.

Awesome news, nessil. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.