Nomini Casino - プレイヤーの出金リクエストが繰り返しキャンセルされます。

My withdrawal is not being approved even though I am using the same method as for my deposits. I have tried to withdraw my money multiple times, but the withdrawal is ALWAYS canceled without any reason. My first attempt to withdraw was on June 14th, and since then every attempt has been canceled. I cannot get my money back without help and customer service is not assisting. They said they would now manually process the withdrawal, but almost two business days have passed, and the money is still in my gaming account. It has been 11 days now.

Nostoa ei hyväksytä, vaikka käytän samaa metodia, kun talletuksessa, Olen yrittänyt nostaa rahojani jo monta kertaa, mutta nosto AINA on peruttu ilman syytä. Olen yrittänyt ensimmäistä kertaa nostaa 14.6 ja sen jälkeen aina peruttu. EN saa rahojani takaisin ilman apua asiakaspalvelu ei auta. He sanoivat, että laittoivat nyt manuaalisesti noston eteenpäin, mutta siitäkin on nyt kohta kaksi arkipäivää ja raha edelleen pelitililläni. Tässä on mennyt siis 11 päivää.

Dear GIRLIE94,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your withdrawal.

To help us investigate your issue thoroughly, could you please provide the following details:

• The exact dates and amounts of your withdrawal attempts.
• Any specific reasons provided by the casino for the cancellations.
• Screenshots or copies of the communication you’ve had with the casino's customer service regarding your withdrawal issues.
• Was your account successfully verified already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

If you have any relevant communications or additional documents, please forward them to petronela.k@casino.guru.

Hi, I sent you attachments in the email.

The times and amounts of withdrawals are shown there.

I haven't had to confirm the account with any documents when I've logged in with my bank credentials. I have asked once if documents are needed and they have answered no

Hei, laitoin sinulle liitteitä sähköpostiin.

Siellä näkyy nostojen ajankohdat ja summat.

tiliä ei ole tarvinnut vahvistaa millään dokumenteilla, kun olen kirjautunut sinne pankkitunnuksilla. Olen kysynyt kertaalleen, tarvitaanko dokumentteja ja he ovat vastanneet että ei

Thank you very much, GIRLIE94, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you.

Kiitos.

Hello GIRLIE94,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Nomini Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

I got my money today, so the matter is resolved. They sent the money as soon as I said I have filed a complaint with Casino Guru. So thanks to you.

Sain rahani tänään, asia siis ratkaistu. He lähettivät rahat heti, kun sanoin, että olen tehnyt valituksen Casino guruun. Kiitos siis teille.

Thank you, GIRLIE94, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Romi