Nomini Casino - プレイヤーの引き出しが遅れています。

Two of my withdrawals were made 10 days ago and I haven't yet received my money. Email support isn't responding to my emails and Live Chat is just an automated message with the same exact wording.

I am a new player in this casino so I haven't ever received any withdrawals from them.

There is no need for account authentication, and live chat says that everything is fine with the withdraw and I will receive the money soon. Nothing has happened after almost two weeks.

Attached is the screenshot from the pending payments.

Dear pervasileiadis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

• Could you please share a screenshot of your withdrawal requests with the status visible along with communication in which you attempt to resolve the issue with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you in advance for your reply.

Best regards,

Tomas

Thanks Tomas - I just sent you an email.

Fyi they answered one of my emails - this is their response. Don't take them seriously, I have heard this since last Thursday:

I checked your withdrawal but not to bore you and tell you all the relevant things that my colleagues said, I just apologize for the inconvenience you have experienced with the delay of your withdrawal. I have just now already forwarded a request to our finance department regarding the delay in your withdrawal, so I am pleased to inform you that it is already in its final stages and will be completed as soon as possible.

Any update here?

Guys I would appreciate some help here. The withdraws are still pending, I only speak with bots in the live chat and this is clearly an attempt not to pay. Are they still operating or they just scam people until the blow the website and disappear?

Thank you very much, pervasileiadis, for providing the necessary information and for your patience. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello pervasileiadis,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Nomini Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Dear pervasileiadis,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.

Thank you in advance.

Kind Regards,

Nomini Team

Dear Nomini Team,

Thank you for your respond.

We will wait for another update regarding this case from you.

Kind regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear pervasileiadis,

We are pleased to inform you that your withdrawal request has been completed.

Kind Regards,

Nomini Team

Hello all.

Thank you Nomini Casino for this information.

Dear pervasileiadis,

please confirm to us whenever you receive the money.

Thank you in advance.

kind regards,

Romi

Dear pervasileiadis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from pervasileiadis, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Best regards,

Romi