Nomini Casino - プレイヤーの撤退が遅れています。

Hello, I played at Nomini without a bonus.

My name is Björn H ***, Username: G *** i.

I have been waiting for one of my 3 withdrawals for 5 days.

The live chat always tells me to wait.

Then I found out about the casino and their payouts and there are a lot of people who are hoping for their payouts.

Depositing is quick, but when it comes to withdrawing, months go by!

I ask for quick help.

Kind regards

B. H ***

Hallo, ich habe bei Nomini gespielt ohne Bonus.

Mein Name lautet Björn H***, Username: G***i.

Ich warte nun seit 5 Tagen auf eine von meinen 3 Auszahlungen.

Der live Chat sagt mir immer ich solle warten.

Dann habe ich mich über das Casino und deren Auszahlungen informiert und es sind viele Leute die auf ihre Auszahlung hoffen.

Einzahlen geht Ruck zuck aber wenn es ums auszahlen geht, vergehen Monate!

ich bitte um schnelle Hilfe.

Mit freundlichen Grüßen

B. H***

Dear Björn,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Björn,

Has there been any news? Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi.

I received € 1000, now a € 100 and a € 500 payout are still missing.

With best regards

Hallo.

1000€ habe ich bekommen, es fehlen jetzt noch eine 100€ und eine 500€ Auszahlung.

mit freundlichen Grüßen

Thank you for your reply, Björn. It seems we are on the right path. So let's wait for a few more days and hopefully you will receive the rest of your winnings soon. I will leave this complaint open, so please, keep us updated. Thank you in advance.

Hello, my upcoming payouts from 12/13/21 have all been paid out.

thank you for your effort.

With best regards

Bjorn H ***

Hallo, meine anstehenden Auszahlungen vom 13.12.21 wurden alle ausbezahlt.

vielen Dank für ihr Bemühen.

mit freundlichen Grüßen

Björn H***

Awesome news, Björn. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.