Nomini Casino - プレイヤーの撤退が遅れています。

Hello, I wish to leave a negative review for Nomini Casino. I made a withdrawal on 2/5/24, and as of 10/5/24, no amount has been credited. The only thing they give me are justifications and requests for patience, claiming that they are reviewing the situation. I'm beginning to suspect that Nomini Casino is a scam. I am deeply disappointed, and I am considering taking legal action if my withdrawal is not credited.

Hola buenas, quiero dejar una reseña negativa a nomini casino , hice un retiro el día 2/5/24 y a día 10/5/24 todavía no se me a abonado, solo me dan justificaciones y paciencia, que lo están revisando, ya empiezo a pensar que nomini casino es una estafa, estoy muy decepcionado, pues tomaré acciones judiciales si no me abonan en retiro.

Dear javiysil882,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear javiysil882,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.