Nomini Casino - プレイヤーの撤退が遅れています。

I've been getting put off every day for over two weeks now. I've also been waiting for 16 days with partner casino Wazamba! What's going on? Are they planning an exit scam or what?

Ich werde seit über zwei Wochen jeden Tag vertröstet. Auch beim Partner Casino wazamba warte ich seit 16 Tagen ! Was ist da los? Planen die einen Exit Scam oder was ?

Dear linzkarsten76,

Thank you very much for submitting your complaint. I’m sorry to hear about the delays you’ve been experiencing with the casino over the past two weeks.

To better understand your situation and assist you effectively, could you please provide more details about the issue? Specifically:

• Could you clarify what exactly has been delayed? For example, is it related to a withdrawal, verification process, or another issue?
• Have you received any communication from the casino explaining the reasons for the delays? If so, could you share the details of their responses?
• Was your account fully verified before the delays began? If not, have you submitted the necessary documents, and have they been acknowledged by the casino?
• Do you have any relevant communication (e.g., emails, chat logs, or screenshots) with the casino regarding this matter? If so, you can forward them to petronela.k@casino.guru for our review.

Your cooperation is essential in helping us mediate your complaint and advocate for a fair resolution. The more details and evidence you can provide, the stronger our position will be when communicating with the casino on your behalf.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

I have made several withdrawals at this casino and my account is also verified. Hello, I have also withdrawn Bitcoin several times and have never had any problems, apart from maybe having to wait a week for the money. But now I have been waiting for over 16 days for one of my withdrawals. The support always puts me off and says that they are just very busy and are working on getting my money as quickly as possible, but I am slowly starting to feel like I am really *********. The support is ridiculous, they keep making you wait forever. And then they tell you the same thing for the fifth time, that you should be patient and that your money is safe.

Ich habe bei diesem Casino schon mehrmals Auszahlungen gemacht und mein Konto ist auch verifiziert. Hallo ich habe auch schon mehrmals Bitcoin ausbezahlt und bisher nie Probleme gehabt außer vielleicht mal eine Woche auf das Geld warten müssen. Jetzt warte ich aber schon über 16 Tage auf eine meiner Auszahlungen. Vom Support werde ich jedes Mal aufs Neue nur vertröstet von wegen dass sie halt gerade viel zu tun haben und daran arbeiten dass ich schnellstmöglich mein Geld bekommen aber so langsam komme ich mir echt ********* vor. Der Support ist lächerlich lässt dich dauernd ewig warten. Um dir dann wieder das gleiche zum fünften Mal zu sagen dass du noch Geduld haben sollst und dein Geld aber sicher ist

Hi linzkarsten76,

Thank you for providing more details about your situation. I understand how frustrating this delay must be, especially given your previous smooth withdrawal experiences.

To help clarify the situation further, could you please provide additional details about your current pending withdrawals? Specifically:

• How many pending withdrawals do you currently have?
• The new screenshots show withdrawals dated 21.1. and 22.1.—did you cancel your older withdrawal requests and resubmit them, or are these completely new withdrawal requests?
• Could you confirm the total amount currently pending for withdrawal?

This information will help us better understand the current state of your issue and assist you more effectively. If there’s anything else you’d like to share, feel free to include it in your reply.

Thank you for your cooperation.

Three withdrawals are currently open. The daily withdrawal limit is €500, and more than three withdrawals at the same time are not possible. The first withdrawal was made on January 5th and has not yet been processed. €1400 is open for withdrawal. 2x €500 1x €400

Drei Auszahlungen sind derzeit offen. Tägliches Auszahlungslimit sind 500€, mehr als drei Auszahlungen gleichzeitig sind nicht möglich. Die erste Auszahlung wurde am 5.1 getätigt und wurde auch noch nicht bearbeitet. Zur Auszahlung sind 1400€ offen. 2x 500€ 1x400€

Thank you very much, linzkarsten76, for providing all the necessary information. I will now transfer your complaint to my colleague, Romi (romana.r@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hi linzkarsten76,

My name is Romi, and I will be in charge of your case from now on.

I would now like to invite the Nomini Casino representative into this conversation.

Dear Nomini Casino,

Could you please provide more information about this case to clarify the situation?

Thank you in advance.

Greetings,

Romi

Now we'll just wait a few more days. The first payment has now arrived after a month. Let's give them another chance ^^

Jetzt warten wir einfach mal noch paar Tage ab. Die erste Zahlung ist nach einem Monat jetzt eingegangen. Geben wir ihnen noch ne Chance ^^

Dear linzkarsten76 ,

Kindly be informed that we are checking with relevant department regarding your withdrawals and we would get back to you as soon as we have any news from them.

Best Regards

Nomini Team

Greetings all.

Thank you, Nomini Casino, for the update.

Dear linzkarsten76,

I'm glad you have received the first payment. Please let us know whenever you'll have the full amount.

Thank you in advance.

Respectfully,

Romi

The first payments have been received. Two more are still outstanding.

Die ersten Zahlungen sind eingegangen. Zwei weitere sind jetzt noch offen.

Dear linzkarsten76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear linzkarsten76,

Could you please confirm that you have received the whole amount now?

Respectfully,

Romi

Yes, after more than 5x as long as stated.

Ja, nach mehr als 5x so lange wie angegeben.

Thank you, linzkarsten76, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Romi

Casino.Guru