Nomini Casino - プレイヤーの撤退が遅れています。

I am having issues with the Nomini Casino. I can only withdraw €500 per day, and the withdrawals keep getting canceled automatically. I don't know why this is happening. I just tried to withdraw another €500. You can't contact them because the live chat isn't working. I am asking for help.

Ich habe Probleme mit dem nomini Casino ich kann am Tag nur 500€ abheben und die Auszahlungen stornieren sich selber ich weiß nicht was das soll ich habe jetz grade wieder 500€ auf abhebung Mann kann mit denen nicht schreiben da der livechat nicht funktioniert ich bitte um Hilfe

Dear Bratko101,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Did you pass the full KYC verification?

Have you accumulated your winnings with or without a bonus?

Are you choosing the same payment method for withdrawing your winnings as you used for depositing?

Have you contacted customer support to inquire about the reason your withdrawals are getting canceled?

How many pending withdrawal requests are currently in your account?

Regarding the withdrawal limits, I have checked the Terms and Conditions, and this is what I found:

The daily withdrawal limit of 500€ is valid for 1st and 2nd VIP-level users.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika

I have never paid out anything because I have not won yet

I played without a bonus

You can't contact customer service because there is a live chat button that doesn't work

I don't know about KYC verification, it says in my account that no verification is necessary

There is currently 1x 500 on my account for withdrawal because you can only withdraw 500€ per day

Hallo Veronika

ich hab da noch nie was ausgezahlt weil ich noch nicht gewonnen hatte

ich habe ohne Bonus gespielt

den Kundendienst kann Mann nicht kontaktieren da gibt es ein Live Chat Button der nicht funktioniert

KYC Verifizierung kenn ich nicht in mein Konto steht das keine Verifizierung notwendig ist

auf meinem Konto befindet sich derzeit 1x 500 auf abhebung weil man nur 500€ pro Tag abheben kann

Are there any pending withdrawal requests currently in your account?

Are you choosing the same payment method for withdrawing your winnings as you used for depositing?

When your withdrawal requests were canceled, have you tried choosing a different payment method for withdrawing your winnings?

Dear Bratko101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.