Nomini Casino - プレイヤーの撤退が遅れています。

Hello,

I have deposited around 700 euros at Casino Nomini and would like to withdraw 500 euros. This application has not yet been processed. A verification was not carried out, asked the live chat, but was told that no verification was necessary for the time being.

The status of the payout has not changed so far. Since I actually like this casino and is listed here, I would like to continue playing there. But that the payout is not processed is unfortunately very annoying.

Player name: T *** 1

Lg

Tobias L ***

Hallo,

ich habe bei dem Casino Nomini ca 700 Euro eingezahlt und möchte mir 500 Euro auszahlen lassen. Dieser Antrag wurde bisher noch nicht bearbeitet. Eine Verifizierung wurde nicht vorgenommen, habe den Live Chat gefragt ,aber man sagte mir , das keine Verifizierung vorerst nötig wäre.

Am Status der Auszahlung hat sich bisher nichts geändert. Da dieses Casino mit eigentlich gefällt und hier gelistet ist , würde ich dort gerne weiterspielen. Aber das die Auszahlung nicht bearbeitet wird , ist leider sehr ärgerlich.

Spielername : T***1

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Tobias L***

Dear Tobias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Also, I would like to know when exactly you requested the withdrawal.

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Tobias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.