Nomini Casino - プレイヤーの撤退が遅れています。

Hello team,

I played at the casino nomini and after many unsuccessful deposits I finally won. The casino confirms that the withdrawals will be made after 3 days. I requested the payment on Monday and have not received any feedback so far. According to the live chat, a KYC is not necessary. Unfortunately, I can only make single withdrawals of € 500, so the process will take a long time. There is no way to secure the existing credit. I would normally wait longer to complain, but two things worry me. 1. I don't get any feedback from the casino. 2. My VIP level was restricted for no reason. Yesterday I was still able to withdraw € 800 a day (level 3) today there are only 500 (level 2) there is no reason for this. The 24/7 live chat has not been available since 16:00. Thank you for your understanding and your help.

Many greetings

Swippipp

Hallo Team,

Ich habe im casino nomini gespielt und nach vielen erfolglosen Einzahlungen endlich gewonnen. Das Casino bestätigt nach 3 Tagen die Auszahlungen durchzuführen. Ich habe die Auszahlung am Montag beantragt und bisher keinerlei Rückmeldung erhalten. Laut live Chat ist eine KYC nicht nötig. Leider kann ich nur einzelne Abhebungen in Höhe von 500€ tätigen, sodass der Prozess sehr lange dauern wird. Es gibt keine Möglichkeit, das vorhandene Guthaben zu sichern. Normalerweise würde ich länger mit der Beschwerde warten, aber zwei Dinge machen mir Sorgen. 1. Ich erhalte keinerlei Rückmeldung vom Casino. 2. Mein VIP level wurde ohne Grund eingeschränkt. Gestern war es mir noch möglich, 800€ am Tag abzuheben (Level 3) heute sind es nur noch 500 (Level 2) eine Begründung hierfür gibt es nicht. Der 24/7 live chat ist seit 16:00 nicht mehr erreichbar. Danke für Ihr Verständnis und Ihre Mithilfe.

Viele Grüße

Swippipp

Dear Swippipp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

If anything else suspicious happens in the meantime, contact us immediately.

Thank you for your understanding.

Best regards,

Kristina

Swippipp, I understand your frustration, but I would like to point out that casinos are run by human beings, and, unfortunately, there is a lot of space for mistakes.

Do I understand correctly based on the provided screenshots that you've already requested a new withdrawal after the first one was canceled? If that is the case, I can only recommend you waiting for a few more days. It takes time to fully process the withdrawal, and even if we contacted the casino right now, it wouldn't make the whole process faster.

Of course, if there is no development, we will intervene, but we need to wait first. Please, keep us updated in the meantime.

Case can be closed, received € 1300 and gambled away the rest. It remains a mystery to me why a casino with such unfair business conduct can enjoy such a good reputation here.

Fall kann geschlossen werden, habe 1300€ erhalten und den Rest verspielt. Es bleibt mir ein Rätsel, warum ein Casino mit solch unfairen Geschäftsgebaren so eine gute reputation hier genießen kann.

Awesome news, Swippipp. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.