Nomini Casino - プレイヤーの撤退は遅れています。

Hi there,

I have 3 payouts open at Nomini since the beginning of December. 800,500 and 170 €.

I only ever get standardized answers to my questions.

I sent documents for verification on my own initiative, but have not yet received an email from the finance department stating that my account is verified.

I really thought this was a good casino, but I haven't seen anything like it. That you have to wait so long and don't get a reasonable answer.

Please help me. It is almost Christmas and I was hoping to buy presents with the winnings.

thank you

Kind regards

Rhonda A ****

Hallo,

Ich habe seit Anfang Dezember 3 Auszahlungen offen bei Nomini. 800,500 und 170€.

Ich bekomme immer nur standardisierte Antworten auf meine Fragen.

Ich habe von mir aus Dokumente zur Verfizierung hingeschickt, aber bis heute keine Email von der Finanzabteilung erhalten ob mein Konto verfiziert ist.

Ich dachte wirklich das dies ein gutes Casino ist, aber so etwas kenne ich nicht. Das man so lange warten muss und keine vernünftige Antwort erhält.

Bitte helft mir. Es ist fast Weihnachten und hatte gehofft von dem Gewinn noch Geschenke zu kaufen.

Danke

Mit freundlichen Grüßen

Rhonda A****

Dear Rhonda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there,

Right, they are still outstanding.

The first is open for 17 days and the other 2 for 14 days.

Hallo,

Richtig die sind immer noch ausstehend.

Die erste ist 17 Tage offen und die anderen 2 14Tage.

Thank you very much, Rhonda, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rhonda,

I have reviewed your case and will now contact the casino to see if I can help.

I would like to invite Nomini Casino to join the conversation.

Nomini Casino, can you please provide an update on the status of the player's account/withdrawals?

Good day,

Thank you for reaching out.

First of all, we confirm the 500 EUR withdrawal was paid from our side. The next payment is planned to be processed at the nearest time and the requests after that are queued as well.

We would like to apologize for the inconvenience the client faced while withdrawing the winnings. We completely understand how frustrating the wait time is and you can be sure that we are doing our best to process the payments as fast as possible.

Please feel free to contact us if you have any questions.

Sincerely,

Nomini

Thank you for the update Nomini Casino.

Dear Rhonda,

Can you confirm you have received the first payment?

Dear Rhonda,

Could I ask you for an update regarding your payment? Please be aware that if there is no response within the set time frame the complaint will be rejected.

It seems as though this problem may have been resolved, however without confirmation from the player we will now reject this complaint.

It can be reopened at any time.