Nomini Casino - プレイヤーの撤退は遅れています。

Hello,

I won 687 euros at Nomini on April 7th, 2022 and I sent a withdrawal request straight away. Support assured me it would take 3 days. After 3 days I have not received any email or my money. That's why I wrote to the support for several days and always got the same copy & paste answer. Since nothing is happening in the meantime, I am looking for help from Casino Guru, since you are promoting the website to yourselves. Please help me!

Hallo,

ich habe am 7.4.22 bei Nomini 687 Euro gewonnen und hab auch direkt eine Auszahlungsanfrage geschickt. Der Support hat mir versichert, dass es 3 Tage dauern würde. Nach den 3 Tagen habe ich keine Email oder mein Geld erhalten. Deswegen habe ich den Support in mehreren Tagen auch angeschrieben und immer wieder die gleiche Copy & Paste Antwort erhalten. Da sich mittlerweile nichts mehr tut, suche ich Hilfe bei Casino Guru, da ihr die Webseit bei euch bewirbt. Bitte hilft mir weiter!

Dear CrossedKiller,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

But I was specifically told that it would take 3 to 5 days maximum. And that's why I wasn't able to buy certain Easter gifts because I was counting on the money. I couldn't even verify myself if that's required.

Aber mir wurde ausdrücklich gesagt, dass es 3 bis maximal 5 Tage dauert. Und ich konnte deswegen bestimmte Ostergeschenke nicht kaufen, da ich mit dem Geld gerechnet habe. Ich konnte mich ja noch nichtmal verifizieren, wenn das gefordert ist.

I have given an answer. Why does the timer say give me another answer and time is running out?

Ich habe eine Antwort gegeben. Warum sagt der Timer, dass ich noch eine Antwort geben soll und Die Zeit läuft ab?

Please note that we are waiting for updates from you, therefore the timer is set that we are waiting for your answer. There is no need to reply every day, just let us know in case there is anything new. If you forget to reply, I will get back to you at the end of the time frame. And if there are no developments, we will intervene. Thank you for your understanding.

So far nothing has changed and I keep getting the same copy & paste answers from support.

Bisher hat sich nichts geändert und ich kriege immer wieder die gleichen Copy & Paste antworten vom Suppirt.

After threatening the licensing authority several times, they decided to process my withdrawal and send my money. This tedious case would also be done

Nach mehrmaligem Drohen mit der Linzensbehörde haben sie sich dazu entschlossen meine Auszahlung zu bearbeiten und mein Geld zu senden. Damit wäre dieser mühseelige Fall auch geschafft

Thanks for the update, CrossedKiller. Do I understand correctly that you have already received your winnings? Can we now consider this case resolved?

I agree

Genau

Awesome news, CrossedKiller. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.