Nomini Casino - プレイヤーの撤退は遅れています。

Hello, I have won 400 euros at nomini ... unfortunately it has not been processed until today. And if you ask customer service, you always get a different statement, sometimes it's 1 to 3 working days, then 5-10 or even just 24 hours for processing?? Unfortunately, changes are also made in the personal data that you do not have to pay out. Luckily I have a screenshot as it really is !! I don't know what to do anymore from complaining... best regards and thank you in advance for your help...

Guten Tag ich hab 400 Euro Gewinn bei nomini … leider wurde es bis heut nicht bearbeitet. Und wenn man im Kundenservice nachfragt kommt immer eine andere Aussage, mal sind es 1 bis 3 Werktage dann 5- 10 oder sogar nur 24 h zur Bearbeitung ?? Leider wird auch in den persönlichen Daten Änderungen vorgenommen das sie nicht auszahlen müssen . Zum Glück hab ich ein Screenshot wie es wirklich ist !! Ich weis mittlerweile nicht mehr was ich tun kann aus mich zu Beschweren .. mit freundlichen Grüßen und danke schonmal für ihre Hilfe …

Dear Norman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Exactly the payment is still pending

I wait until the 14 days are over, now it's 7 working days and during that time my date of birth was changed twice by customer service.. I complained each time and they reset it to the original! According to customer service, the processing of the first payment takes 1 to 3 working days... Best regards

Genau die Auszahlung steht noch aus

ich warte bis die 14 Tage rum sind bist jetzt sind es 7 Werktage die rum sind und in der Zeit wurde mein Geburtsdatum 2 mal vom Kundenservice geändert .. habe mich jedes Mal beschwere und sie haben es wieder auf Orginal zurück gesetzt ! Laut Kundenservice dauert die Bearbeitung der Erstauszahkung 1 bis 3 Werktage … Mit freundlichen Grüßen

I fully understand your frustration, Norman. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Norman,

Have there been any developments since our last conversation, please? 

Dear Norman,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.