Nomini Casino - プレイヤーの撤退は遅れています。

Hello,

I applied to Nomini for a payout of 820 euros on 05/01/22. After 3 days I contacted customer support. They told me it would take 3-5 days, after which support assured me that the payment should be processed on Friday. When nothing happened on Friday, I contacted support and they said it was due to technical problems (which they always use as an excuse when payments are delayed). He then told me that it should be Monday (that is, today). This is still not the case! I need your help because this is being dragged out all the time with the same answers.

Hallo,

ich habe am 1.05.22 bei Nomini eine Auszahlung in Höhe von 820 Euro beantragt. Als 3 Tage vergingen habe ich den Kundensupport angeschrieben. Die meinten mir es dauert 3-5 Tage, woraufhin der Support mir versichert hat, dass die Auszahlung am Freitag bearbeitet sein sollte. Als Freitag nichts passiert ist habe ich den Support kontaktiert und die meinten es liegt an technischen Problemen( was die immer als Ausrede benutzen, wenn die Auszahlungen verzögern). Daraufhin meinte er mir das es Montag( also heute da sein sollte). Dies ist immernoch nicht der Fall! Ich brauche eure Hilfe, denn das wird die ganze Zeit hinausgezögert mit den selben Antworten.

Dear CrossedKiller,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed.

Since this is not your first withdrawal and not your first complaint about this casino and its delayed withdrawals, I believe it is only a matter of time before you receive your withdrawal. I would recommend you wait for a little bit longer. We will keep this complaint open, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

I also gave my verification data. Although I've been told everything has been received and processed, I'm still not verified. How can that be?

Ich hab auch meine Verifikations Daten gegeben. Obwohl mir gesagt worden ist, dass alles eingegangen und bearbeitet wurde, bin ich immernoch nicht verifiziert. Wie kann das sein?

.

I fully understand your frustration, CrossedKiller. However, we always give the casino two full weeks to process each payment. Therefore, I would recommend that you wait for a few more days. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

The problem is I have 2 withdrawals currently and am waiting for my verification

Das Problem ist ich habe 2 Auszahlungen derzeit und warte auf meine Verifikation

Could you please advise when exactly you provided your documents? Have you provided all the required documents in the correct format?

On Monday and that early. In addition, it is now the case that I made an immediate deposit of 400 euros and it has already been debited, but is not in my player account.

Am Montag und das früh. Außerdem ist es jetzt so, dass ich eine Sofort Einzahlung von 400 Euro getätigt habe und das schon abgebucht worden ist, jedoch nicht bei meinem Spieler Konto ist.

Please note that it might take a few working days to complete the verification process. I would recommend that we wait for a few more days, and if there is no development, we will intervene.

Regarding your lost deposit - if your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

However, before you do that I would recommend that you for at least 1 day, as the deposit just might be delayed due to some processing issues and there is a chance that it will be returned back to your bank account.

The deposit has never been a problem and the money has already been withdrawn from my account because it is an instant deposit. It's been 1 day now

Die Einzahlung war noch nie ein Problem und das Geld wurde schon von meinem Konto abgebucht, weil es eine Sofort Einzahlung ist. Es ist jetzt 1 Tag her

I sent them a bank statement myself where you can see it clearly. However, it has been like this for over a day now for an SOFORT deposit. I also asked my bank and they said they sent the money out and it arrived. So far there have never been problems and now all of a sudden already? The casino is unable to process one deposit at a time

Ich habe ihnen selbst ein Kontoauszug gesendet,wo man das klar und deutlich erkennen kann. Jedoch ist es jetzt seit über einem Tag so für eine SOFORT Einzahlung. Ich habe auch bei meiner Bank nachgefragt und die meinten mir das sie das Geld rausgeschickt haben und es angekommen ist. Bisher gabs nie Porbleme und jetzt aufeinmal schon? Das Casino ist unfähig eine Einzahlung zu bearbeiten aufeinmal

In order for us to proceed with this complaint, I would like to ask you to provide this information:

• the screenshot of the deposit receipt,
• the screenshot of deposit history from the casino account,
• an official statement (a letter or email) from your bank regarding this situation where the message clearly says that these funds have been successfully transferred,
• all the relevant communication between you and the casino.

Thank you very much in advance.

Everything cleared up but since I just lost after 9 deposits in a row. Is this casino written off for me, I've never experienced such a bad RTP

Hat sich alles geklärt, aber da ich nach 9 Einzahlungen hintereinander nur verloren habe. Ist dieses Casino für mich abgeschrieben, so eine schlechte RTP hab ich noch nie erlebt

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Dear CrossedKiller,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.