Nomini Casino - プレイヤーの撤退は遅れています。

I requested a withdrawal on 5/11. Today is May 17th and it's not even edited yet and I can still cancel it. In LiveChat you will only be put off, please be patient. To me it looks as if the casino is speculating that the money will be gambled away again. 3 working days have passed.

Ich habe am 11.5 eine Auszahlung beantragt. Heute ist der 17.5 und es ist noch nichtmal bearbeitet und ich kann es immer noch stornieren. Im LiveChat wird man nur vertröstet man soll bitte Geduld haben. Für mich sieht es so aus als wenn das Casino darauf spekuliert das man das Geld wieder verspielt. 3 Werktage sind vorbei.

Dear wilson2018,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

The terms and conditions say 25 hours max 3 working days..... I would not play in any casino where it says that the payout takes 14 days. For me the casino speculates that you will void your winnings because I can still do that and others should know that. Furthermore, the casino doesn't keep its customers that way..... Because you don't pay anything before the winnings are paid out.

In den Agb's steht 25 Stunden max 3 Werktage..... Ich würde in keinen Casino spielen wo steht das die Auszahlung 14 Tage dauert. Für mich spekuliert das Casino das man seinen Gewinn storniert denn ich kann das immer noch tun und das sollten andere wissen. Des weiteren hält das Casino so seine Kunden nicht..... Denn man zahlt ja nichts mehr ein bevor der Gewinn nicht ausgezahlt ist.

I fully understand your frustration, wilson2018. However, please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear wilson2018,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Payment has been made..... THANK YOU SO MUCH

Zahlung wurde geleistet..... VIELEN DANK

Awesome news, wilson2018. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.