Nomini Casino - プレイヤーの撤退は遅れています。

I would like your help I requested two withdrawals at nomini casino one on 07/05 in the amount of R$ 3000 and the other on the 06/07 in the amount of R$ 2000 But so far I have not received any of these withdrawals.

I contact them but they always say the same thing that it takes 3 business days for the withdrawal to be processed and they say to wait longer so far nothing has been deposited in my account.

Can anybody help me.

Gostaria da ajuda de vocês eu solicitei dois saques na nomini cassino um no dia 05/07 no valor de R$ 3000 é o outro no dia 06/07 no valor R$ 2000 Mais até agora não recebi nenhum desses saques.

Eu entro em contato com eles mas eles sempre falam a mesma coisa que são 3 dia úteis para o saque ser processado e falam para aguardar mais até agora não foi depositado nada na minha conta.

Alguém poderia me ajudar.

Dear Ronie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok I'll wait for any news I'll let you know.

Ok vou aguardar qualquer novidade eu aviso.

I have already received my two withdrawals.

Eu já recebi meus dois saques.

Thank you for your reply, Ronie. Do you have any other pending withdrawals? Can we now consider this issue resolved?

Dear Ronie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.