Nomini Casino - プレイヤーは引き出しプロセスの遅延を経験します。

Made a 304 withdrawal on January 21 and still pending till now , contacted chat many times and they only advise that there is delay due to the high volume of withdrawals . Requested my player Id number through email support with no reply whatsoever . I am a old player at that casino and I have never have any issue

Dear wardangeorges, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play - slots, live casino games, sports betting?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I am a old player at your casinos and made many withdrawals in the past with no issue, the win is on a slot machine with no bonus taken.

Thank you for your response. Before we proceed with the investigation, please forward me all the communication between you and the casino regarding the delay in the processing of your payment at veronika.f@casino.guru.

Thank you very much, wardangeorges, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear wardangeorges,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Nomini Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thank you casino guru the issue with nomini has been solved, they paid the 304 dollars.

Dear wardangeorges,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Jana Kopecká 

Casino.Guru