Nomini Casino - プレイヤーは複数のアカウントを開設したとして非難されています。

Fraudulent casino, won € 1500 with a stake of € 20. Tried to withdraw via bank transfer. Was canceled every time due to "technical faults" after 6 attempts from support told to try a different payment method. In short, no matter what, the account is blocked because it looks like I already have an account that, interestingly, I don't know about. Quite a lot of coincidences ... winnings have also been canceled. When asked, you will only be fed with passages from the terms and conditions, but there is no concrete answer as to which duplicate should exist there. You only get the answer that it was decided by the management and that it is neither reversed nor negotiated. The account was just arbitrarily closed. Ä, with a reason that cannot even be proven. I've already written 4 emails and I'm being fobbed off with vague answers. Personally, it seems to me that this casino is an outright scam. There was no violation of the terms and conditions, and there was never a double registration. Not even a bonus was claimed.

Betrügerisches Casino, mit 20€ Einsatz 1500€ gewonnen. Versucht per Banktransfer auszuzahlen. Wurde jedesmal storniert aufgrund „Technischer Störungen", nach 6 Versuchen vom Support gesagt bekommen, eine andere Auszahlungsmethode zu probieren. Kurzum, gemacht, was passiert, Konto wird gesperrt weil ich anscheinend bereits ein Konto besitzen würde, von dem ich interessanter Weise nichts weiß. Ziemlich viele Zufälle...Gewinne wurden ebenfalls storniert. Bei Nachfrage wird man nur mit Passagen aus der AGB abgespeist, jedoch gibt es keine konkrete Antwort welches Duplikat denn da existieren soll. Man bekommt nur die Antwort das es eben so vom Management entschieden wurde und weder rückgängig gemacht wird, noch verhandelt wird. Das Konto wurde einfach willkürlich geschlossen. Ä, mit einer Begründung die nichtmal nachweisbar ist. Ich habe schon 4 Mails geschrieben und werde mit schwammigen Antworten abgespeist. Mir persönlich scheint dieses Casino absoluter Betrug zu sein. Es gab keinen Verstoß gegen die AGB, es gab auch nie eine Doppelanmeldung. Es wurde nichtmal ein Bonus in Anspruch genommen.

Dear Andreas, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://nomini.com/en/rules) and I found the term the casino is referring to:

"3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts". You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. …"

Is there any chance, that someone from your household or using the same IP address has created an account at this casino too? Additionally, if there is any other relevant communication between you and the casino other than in the attached screenshot, please forward it to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

Hello Kristina, first of all, thank you for your help! I will send you all E-Mails I have today. From my houshold it is not possible. That someone else uses an IP that I used-> that could be, because here in germany we have no fix IPs (companies yes, households normally not) and they change from time to time...but that means, that a lot of german people get problems with nomini. In my opinion this wouldn‘t be a serious / fair business, what nomini does. If they check for duplicates, they should check more than only one instance. What if I live in a residential complex and also someone else with the same adress has an account at nomini? Why they don‘t simply check by passport or id, to give everyone a fair chance? This is what all the serious casinos do! I can't influence and control every eventuality! No one can do that! And why they don‘t send any concrete answer or proof if I ask them?

Briefly for your information: I did not claim a bonus! I only played with my deposit!

Thank you very much Andreas for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Andreas.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello Jozef, I also thank you for your help! I hope that we can clarify the problem with the Casino, maybe you will get more feedback than me!

Dear all,

Please note that the Player’s account was closed rightfully in full accordance with our Terms&Conditions. 

We can motivate the Casino’s decision by providing information to Casino Guru regarding the case via email to Kristina.

However, in order to be able to proceed with that, we will need the Player’s consent to share details with Casino Guru regarding the case.

We would like to thank everyone involved for their cooperation.

Best regards,

Nomini Team

Dear Andreas.

Please, could you confirm that the casino team can share details with the Casino.Guru team?

Hello, I hereby confirm that the casino is allowed to share my information with Casino.Guru.

Good evening, has there been any feedback with any evidence from the casino?

Hello Jozef,

Kindly ask you to provide us the email where we can send evidence regarding the player.

Best Regards,

Nomini Casino Team

Of course.

jozef.k@casino.guru

Dear all,

We would like to confirm that we have provided evidence to Jozef via email.We remain open should any questions arise.

Best regards,

Nomini.com Team

Hello Andreas.

Have you used the payment method which does not belong to you? Have you shared your payment wallet with someone else who also plays in this casino, please?

Hello, no, I didn't share any payment-method with anyone else, all payment-methods are mine, I also didn't use any payment method that does not belong to me. I can give you proofs of all my payment-methods if needed, that I used on nomini.

As I said, I played honestly to the best of my knowledge and belief, did not claim any bonuses and did not use any third-party payment methods or shared them with anyone else. I have the feeling that something is just being looked for in order not to have to pay out the amount 🙁

Dear Andreas.

I am very sorry about the situation, but the casino has provided us with evidence where it is obvious that there are two accounts linked with the same crypto address. Unfortunately, we are forced to reject your case.

If you do not agree with our decision, and you are convinced that this information is incorrect, another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it.

Please, let me know if you have any questions.

Best regards, Jozef