Nomini Casino - 決済が遅延しているとのクレームがあります。

Hello, I withdrew 2000€ on Sunday, July 24th and haven't seen any money yet. The customer support consoles with the fact that the withdrawal is in progress. I don't trust anyone anymore and I think I'll never see the money.

Hallo, ich habe Sonntag am 24.7 2000€ auszahlen lassen und bisher kein Geld gesehen. Der Kundensupport tröstet damit, dass die Auszahlung in Bearbeitung ist. Ich vertraue niemandem mehr und denke, ich werde das Geld nie sehen.

Dear nessil,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Everything was checked - "the payout looks good" - then I ask myself why I'm still waiting for it?! Very very bad at Nomini..they told me I will be prioritized and my payout will be next. Still nothing!

Es wurde alles geprüft- „ die Auszahlung sehe gut aus"- dann frag ich mich wieso ich immer noch drauf warte?! Sehr sehr schlecht bei Nomini..die sagten mir, ich werde priorisiert und als Nächstes findet meine Auszahlung statt. Immer noch nichts!

Dear nessil,

Have you received your withdrawal from the casino yet?

Yes, I have. Thanks!

Ja, habe ich. Danke!

Awesome news, nessil. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.