Nomini Casino - 賞金の出金が遅延しています。

I have requested three withdrawals! One on Sunday 7/8 130 euros, one on Monday 8/8 100 euros and one on Thursday 11/8 150 euros! I have contacted more than 20 times and they say sorry for the delay but we never know the money will come in!

Έχω ζητήσει τρεις αναλήψεις! Μια την Κυριακή 7/8 130 ευρώ ,μια την Δευτέρα 8/8 100 ευρώ και μια την Πέμπτη 11/8 150 ευρώ ! Έχω επικοινωνήσει πάνω από 20 φορές και μου λένε συγγνώμη για την καθυστέρηση αλλά δεν ξέρουμε ποτέ θα μπούνε τα χρήματα !

Dear mpimpilasp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mpimpilasp,

Have you received your withdrawal from the casino yet?

Dear mpimpilasp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.