Nomini Casino - 選手の退会が遅れました。

Hi.

I've been waiting for my money for a few days. Today came that I suddenly had to verify myself. I have submitted all documents. I asked twice how long it would take. But it was always said that there was too much to do. It can't be that, all the documents have been submitted. I finally want my money. Can you put pressure on it so that everything goes faster?

Hallo.

Ich warte seit einigen Tagen auf mein Geld. Heute kam dass ich mich ürplötzlich verifizieren muss. Ich habe alle unterlagen eingereicht. Ich habe 2 mal nachgefragt wielange es dauert. Aber es kam immer dass angeblich zuviel zu tun wäre. Das kann es doch nicht sein, alle unterlagen sind eingereicht. Ich will endlich mein Geld haben. Könnt Ihr da druck machen, damit alles schneller geht?

Dear MaddieStr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

If you are sure that you submitted all the required documents, I can only recommend that you wait for a few more days to give the casino enough time to review your documents. I will keep this complaint opened, so please, keep me informed about any further developments.

Thank you in advance for your reply.

Best regards,

Kristina

Hi.

Thank you for your prompt reply. Of course I can understand that some processes take longer. But I need my money because I'm really in a bind. Would it be possible for the verification process to go faster? I would be really grateful for that. Please help me 😕. Warm greetings

Hallo.

Danke, für Ihre zügige Antwort. Ich kann natürlich verstehen dass einige Prozesse länger dauern. Aber ich brauche nunmal mein Geld, da ich wirklich in der Klemme stecke. Wäre es vielleicht möglich, dass der Prozess mit der Verifierung schneller geht? Ich wäre wirklich sehr dankbar dafür. Bitte helfen Sie mir 😕. Liebe Grüsse

Hi.

My account was finally verified today. Now I'm waiting for my 800 euros. They don't get out of their heads. I've been waiting for my money since Sunday evening.

Best wishes

Hallo.

Mein Konto wurde heute endlich verifiziert. Jetzt warte ich auf meine 800 Euro. Die kommen nicht aus den puschen. Ich warte seit Sonntag abend auf mein Geld.

Liebe grüsse

Thank you for your reply, MaddieStr. Hopefully, you will receive your winnings soon. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Dear MaddieStr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.