Nordicasino - プレーヤーは最大ベットルールについて不平を言っています。

Withdrawal canceled !!!

I deposited normally € 150, played with a very high stake and thus won € 2000 .. I wanted to pay this out after 4 days, I was called and I was told that I had not read the terms and conditions ^^ okkeee ...

Reason: my stake must not be higher than 30% of my credit.

This is a joke ...

Auszahlung storniert!!!

Ich habe normal Eingezahlt 150€ habe mit sehr hohem Einsatz gespielt und somit 2000€ gewonnen.. ich wollte dies Auszahlen nach 4 Tagen werde ich Angerufen und mir wurde gesagt das ich die AGB's nicht gelesen habe ^^ okkeee...

Grund: Mein Einsatz darf nicht höher sein wie 30% meines Guthabens.. 

Das ist ein Witz... 

Dear Andreas,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. We consider this rule to be unfair, especially when it is used against players as a reason to decline withdrawals. I will contact the casino regarding this issue; hopefully I will be able to help you.

Best regards,

Kristina

Thank you very much kristina

Vielen Dank kristina

We would like to ask Nordicasino to comment on this case. We are aware, that this rule is stated in the casino's General T&Cs, but we consider it to be unfair, so we would like to give this case a chance to be resolved.

Above all, this was only communicated to me by phone .. and you can't speak of friendliness there either .. thanks for taking care of this case.

Vor allem wurde dies mir nur per Telefon mitgeteilt.. und von Freundlichkeit kann man dort auch nicht reden.. danke das sie sich um diesen Fall kümmern.

We would like to ask Nordicasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Okay, probably nothing will come of it.

Okay, vermutlich wird dabei nichts raus kommen.

Hello Andreas,

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.