Nordis Casino - プレイヤーが賞金を受け取れずにいます。

I have tried to contact them directly but haven’t had any luck. I have also sent through multiple emails no one has got back to me at all just wanting to know if anyone could help with this, My account is also fully verified.

I do hope to hear back from someone soon 🙂.

Thank you

Dear Jherewini133,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

thank you for your reply, I will let you k ow if anything changes. Otherwise my status is s the same

Good afternoon Jaxx133!

To recive 10 eur no deposit bonus you must send the kyc to email adress: kyc@nordiscasino.com :

- a photo with your id, passport or driving license

- a selfie with you and near you the document

-proof of adress

- your phone number             

Best Regards,

Nordis Team!

Dear Jherewini133,

Have you received your withdrawal from the casino yet?

no I still haven’t received my withdrawal

Hello everyone,

Thank you both for your replies.

Jherewini133, have you already provided the required documents?

Dear Jaxx133,

 First of all we would like to thank you for registering on Nordis Casino and claiming the 200% Match Bonus . 

Second of all we would like to inform you that your withdrawal were not approved for processing:

-1997554353 from 1 september- 96 eur

The reason for declining the withdrawals is that the article 10 from 200% Match Bonus Terms and conditions were braked.

To be more precise we would like to let you know that you have deposited 10 euro on 30 August 2022 using „Nordis200" promo code and you have received 20 euro Bonus. 

Acording to point 1.1.4. „2000%Match Bonus specifications: Wagering requirements: 20 x deposit+bonus" , meaning that you should have achieved a turnover of 1050 eur. Unfortunately you wagered 375 eur.

All terms and conditions of 200% Match bonus can be read here: https://online.nordiscasino.com/bonus-200

If you have other questions, please let us know. Nordis Team is always at your disposal.

Best regards.

Dear Jherewini133,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.