Nordis Casino - プレイヤーが賞金を受け取れずにいます。

They just simply didn’t give the money, they give only skrill as a method of withdrawal. They never gave me a notification or nothing. The money isn’t in the account anymore, the support isn’t responding or is never live at all.

ive tried contacting them trough every methods and not one « living person » response and not even an automated response.

this casino is a straight scam it should’nt be a 4.1 but a 0 on 10.

nobody ever got a withdraw from there.

Dear samusthemurloc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear samusthemurloc,

Have you received your withdrawal from the casino yet?

Haven’t received even 1 notification from the casino whatsoever.

no KYC

no follow up

nothing

Thank you for your reply, samusthemurloc. Have you made any successful withdrawals before? Do I understand correctly that you have not passed the KYC verification yet?

Have you accumulated your winnings with or without an active bonus?

There was no Bonuses. I’ve never tried to withdraw before. They simply don’t respond. No messages, no emails and there is no way to do a kyc by your own. The site is a scam.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal/transaction history here in this thread.

I got nothing from them. No email. No notifications. No message. The cash just went out from the site like zoom and I got no news..

I don’t think you need to examinate the casino anymore, just mark it as a Scam

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear samusthemurloc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of samusthemurloc. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please update us on the current state of this complaint so we can proceed accordingly? Has there been any news since our last conversation?

Dear samusthemurloc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.