Nordis Casino - プレイヤーの撤退は遅れています。

I withdrew 100 euro and haven't recieved anything. I already verified with this casino. I have reached out to the customer support numerous times and no one has gotten back to me. I will never again deposit at this casino and I highly recommend no one else does either. Very horrible customer service.

Dear Misskisses204,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

There was only one option the casino gave me to withdraw which was skrill, yet I've never deposited with that not to mention I've never had a skrill account. The withdraw says it's processed; which makes no sense to me seeing i gave/had no information to give them with skrill.Also after hitting withdraw there was no confirmation thats what I wanted, it just went a head a did that. The thing that gets me upset is not anyone of my dozen messages have been answered just completely ignored.

Thank you for your reply, Misskisses204. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Still no reply from nordis, so disappointed. They totally took my winnings, you would think the money would of been sent back from skrill as it says in my history withdrawls that it went through but it just baffles me; seeing that i have no skrill account. Either nordis are crooks or skrill is, either way i paid to play i deposited without a bonus and got robbed, its not a good feeling.

Hello Misskisses204,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Nordis Casino to join the conversation and to aid in the resolution of this complaint.

That would be great, thank you. I really hope Nordis will be apart of this conversation so we can resolve this matter. Again thank you for helping me.

Hello, in order to accept your withdraw, you need to send your kyc documents at our email address kyc@nordiscasino.com . Have a great day!

Best regards, Nordis Team

Dear Misskisses204,

Has there been any progress with your withdrawal? Have you sent the required documents as asked for by the casino?

Kind regards,

Adam

Dear Misskisses204,

Please provide us with an update regarding this complaint. Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Kind regards,

Adam

I sent them my identification 3 times at they're request and was verified each time. Yet still haven't seen a cent. I still continue to message them and they still continue to ignore me. I even asked for my winnings to be put back into my nordis account so I can just play it and be done with them but they can't even do that. I would honestly feel better loosing it on games rather then having them just steal my money . Also i just want to throw it out there I deposited without any bonus so my winnings were suppose to be mine without any restrictions but apparently winning anything is restricted with them. Im very upset not just because of the money but the support team has no customer service skills to communicate with me or just have the decency to reply to any of my messages. The supposed support team is nothing close to being supportive in any way. nordis casino is the worst casino I have ever encountered or even heard of.

Dear Misskisses204,

Have you received confirmation that your account has been verified? Please forward any relevant communication or screenshots to my e-mail adam.m@casino.guru.

Good morning. We would like to inform you that the player sent the kyc and recieved the winnings.

Thank you very much for updating us, Nordis Casino

Dear Misskisses204,

Can you please confirm you have received your payment and the issue has been resolved?

Dear Misskisses204,

Can I ask you to confirm that you have received your winnings? Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Dear Misskisses204,

It seems that this issue has been resolved, but without your confirmation, the complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam