Nordis Casino - プレイヤーは賞金の一部しか受け取っていません。

Dear Li1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if the rest of your winnings (€800) was returned back to your player account? Have you accumulated your winnings with or without an active bonus, please?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning,

I thank you in advance for your help.

The remaining 800€ were not returned to the account.

I got a 350% bonus, and fulfilled the requirement to play the deposit + 60x bonus. I sent an email with the promotion used.

Best regards,

Liliana M***

Bom dia,

desde já agradeço a vossa ajuda.

Os restantes 800€ não foram devolvidos á conta.

Tive um bonus de 350%, e cumpri o requisito de jogar o deposito + bonus 60x. Enviei mail com a promoção usada.

Melhores cumprimentos,

Liliana M***

Thank you very much Li1979 for your reply and email. Would you be so kind as to clarify how much money you deposited in order to activate this bonus?

Thank you very much Li1979 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello! Today Nordis Casino informed me that the investigation situation would be resolved and that my payment would be processed.

Ola! Hoje o casino Nordis informou-me que a situação se investigação estaria resolvida e que o meu pagamento iria ser processado.

Hello Li1979!

I will take care of your complaint from now on. Firstly, thank you very much for updating us on the situation and secondly, since your withdrawal is supposed to be on the way in the following days, I would like to suggest, that we would wait for it to appear in your account.

Very good. I inform you as soon as the payment is made.

Muito bem. Informo assim que o pagamento seja efectuado.

Good morning, I come again to ask for your help. I am no longer able to chat with the casino as they forward to an automatic unresponsive system. Although I was told that the investigation issue was resolved, my payment has not been made. The last time I was able to speak to an operator the response was that they had a lot of cashout requests to process... Can you please ask the casino for clarification?

Bom dia, venho pedir novamente a vossa ajuda. Deixei de conseguir falar no chat com o casino pois encaminham para um sistema automático que não responde. Apesar de me terem indicado que o problema de investigação estar resolvido o meu pagamento não foi efetuado. A última vez que consegui falar com um operador a resposta foi que tinham muitos pedidos de saque para processar... Podem por favor solicitar esclarecimentos ao casino?

Dear Li1979,

Let's invite representatives of Nordis Casino into this complaint and hopefully we will get some kind of clarification on what is happening with the payment.

Good morning, I just received €400 from the casino, with the remaining €400 missing.

Is it normal to pay in installments?

Bom dia, acabei de receber 400€ do casino, estando em falta os restantes 400€.

É normal pagarem parcelado?

I have now received an email from the casino. I think they paid me by the end of the week.

Recebi agora um mail do casino. Penso que me pagaram até ao final da semana.

Hello Li1979!

Please let us know, have you managed to receive any funds or are there any news?

Hello Martin,

nothing yet. I emailed the casino, but they still haven't responded.

Olá Martim,

ainda nada. Mandei mail ao casino, mas ainda não responderam.

Hello Li1979!

Thank you for providing us with the information. We would like to ask Nordis Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Good morning,

I just received the payment of the remaining 400€.

Thanks so much for your help!

You can close the complaint as resolved.

Compliments,

Liliana M***

Bom dia,

acabei de receber o pagamento dos restantes 400€.

Muito obrigada pela vossa ajuda!

Podem fechar a reclamação como resolvida.

Cumprimentos,

Liliana M***

Hello Li1979!

I am delighted to see the great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.