Nordis Casino - 選手の退会が遅れました。

Dear editons12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok I wait 14 days. Thanks for attention

Thank you very much, editons12, for your understanding. I will check back with you next week.

Good afternoon,

We kindly ask you to validated your account, please provide us

the KYC documents on email: kyc@nordiscasino.com

1.Proof of ID ( photo of id,passport or driving license)

2.Selfie with the document you have chosen;

3.Proof of adress (utiliyy bill or bank statement)

4.Proof of transactions..

5.Phone number

 After the documents we will be recieved, your withdrawal

will be verified.

Best regards,

Nordis Casino Team!

Dear editons12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Casino guru team. This is 14 day is finish but money not paid. Not live chat I write to nordis casino. And not answer my mail. Now can help me. I send agaain now kyc documents for verification

Thank you, editons12, for the update. Could you please confirm that you sent all the following documents?

• 1. Proof of ID ( photo of id, passport or driving license)
• 2. Selfie with the document you have chosen;
• 3. Proof of address (utility bill or bank statement)
• 4. Proof of transactions.
• 5. Phone number

Yes i send all of documents but nothing is change. Same is everyting. Not answer. I send again documents now. How much days later i take my witdrawal. Because I don’t believe Nordis casino

Thank you very much, editons12, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you editons12 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Nordis Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank u casino guru team. This day i write Nordis casino whatsapp number and again demand euro statement. And i send. But no answer. I don’t know why nordis don’t answer. I write much times whatsapp number don’t write. And says u only witdraw 50€ for promotions. I m agree no problem. 50€ is enought to me

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

@Nordis Casino i write much times yours mail and wahatsapp. Not answer. Ur operators Marina say be sure we send your money. This is 30 day finish money not paid. Only 50€ for witdrawal. Plz pay 50€. I send 10 times my documents for verify but not reply to me. Plz write me. Send money

The casino has not responded in the given timeframe, therefore I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Nordis Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Surprisingly the casino affiliate I've been in contact with which requested the reopening of the complaint is not responding anymore, therefore I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter