Norppa Kasino Casino - プレイヤーのデポジットが到着しませんでした。

Made my first deposit at this casino, but never received any funds, my bank account was charged. I've talked to live support chat and they claim that my deposit was cancelled by my bank, but according to my bank the payments were made and I have been charged. I sent screenshots to their support proving that the payment was made, but they still claim the deposit was "cancelled" by the bank. Never received any refund or anything.

Dear kjayyy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear kjayyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.