Novibet Casino - 過剰な認証要求により、プレイヤーの出金が停止されました。

Dear juspeeh365,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Novibet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify which documents you used to verify your phone number in the casino?
• Could you please list which documents you have already provided during verification overall and when exactly did you send the last one?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey,

This support request can be closed.

I informed Novibet yesterday that I will transfer this investigation to MGA and eCOGRA, and today I received a reply that the withdrawal requests have been approved.

Hei,

Tämän tukipyynnön voi sulkea.

Ilmoitin Novibetille eilen, että siirrän tämän selvittelyn MGA:lle sekä eCOGRA:lle, niin tänään tuli vastaus, että kotiutuspyynnöt ovat hyväksytty.

Thanks for the update.

Was your withdrawal processed successfully? Has the money reached you?

Yes.

Kyllä.

Dear juspeeh365,

Thanks for the confirmation. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru