Ocean Breeze Casino - プレイヤーの撤退が遅れています。

Been waiting longer than 1 week for my withdrawal to even be processed. I have used 4 crowns casino which is similar to ocean breeze casino and their withdrawal process was quick. Every time I contact ocean breeze I just get the same message all the time that I have to wait I’ve never know a casino like this, their withdrawal policy states 24 to 48 hours but that isn’t the case at all they lie through their teeth. Can you please try and sort this!

thanks

Dear Laura,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Do I understand correctly that your withdrawal is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Here is the screenshot where it says 500.50 awaiting user request!

Yes completed the KYC my account is fully verified. The withdrawal method is a bank wire/transfer. It’s still awaiting user request which means it hasn’t even been looked at yet, the information I keep getting from the casino is your gaming and financial history is being checked. I’ve never know a withdrawal take so long 4 crowns casino has the same process as this ocean breeze casino and they payout within 5 days this is what I don’t get.

Dear Laura,

Could you please advise if you have accumulated your winnings with or without bonus? Thank you in advance.

Accumulated with a bonus but completed the wagering requirements.

Thank you very much, Laura, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thankyou so much

I would like to ask Ocean Breeze Casino to join us and help us resolve the player's issue.

Perfect thankyou

Still saying awaiting user request for my withdrawal it’s the 11th day now.

2 weeks now waiting for my winnings I’m not happy at all.

Apparently I’m only allowed to withdraw 250 pound not 500.50 after asking for 2 weeks about my winnings they tell me this now. Now have to make a new withdrawal which then will take another 2 weeks absolute joke of a casino 😡

I’m getting so fed up now will someone please respond to my messages

We are here following your case but we still wait for the casino's reply.

I would like to invite Ocean Breeze Casino one last time to join here and help us resolve the case. If we won't receive any respond we will be forced to close the complaint as "unresolved", which could lead to casino's rating deduction.

It’s been resolved I received my winnings todayxxx

Dear Laura,

Thank you for letting us know that your issue have been resolved, we gladly hear it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards

Nick

Casino.guru