Ocean Breeze Casino - プレイヤーの撤退が遅れています。

I asked for a withdrawal from 02/6/21 and today a whole month has passed and all they say is "be patient". In the beginning they sent the same message that the withdrawal takes 7-21 working days to take place. A month has passed and they do not give me a clear statement when I will be paid. I see at Casino Guru has pretty much the same problems as me.

It is forbidden for people not to give money. Deposits know how to take.

Please I started and I think something is wrong here! Could you help me;

Ζητησα ανάληψη από τις 02/6/21 και σημερα εχει περασει ενας ολοκληρος μηνας και το μονο που λενε ειναι «κανε υπομονη». Στην αρχη εστελναν μηνυμα την ιδια απαντηση οτι η αναληψη για να γινει χρειαζεται 7-21 εργασιμες μερες. Περασε μηνας και δεν μου δινουν σαφη κατασταση πότε θα πληρωθω. Βλεπω στο Casino Guru εχει αρκετα ακριβως τα ιδια προβληματα με μενα.

Απαγορευεται να μην δινουν τα χρηματα του κοσμου. Καταθεσεις ξερουν να παιρνουν.

Σας παρακαλω αρχισα και πιστευω πως κατι δεν παει καλα εδω! Θα μπορουσατε να με βοηθησετε;

Dear sklivenow,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

of course I have been approved with my papers and my account is now verified. I have never made a withdrawal, it is the first time I ask and they bother me.

Thank you very much sklivenow for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello sklivenow,

I'm Nick and I'll be assisting you from now on in your issue. I would like to ask Ocean Breeze Casino to join us and help us resolve the player's issue.

Thanks for helping.

Unfortunately, we haven't receive any respond from the casino yet. As you can also see the casino's rating is 0/10 so there might be a possibility that they won't repond to us at all. I would definitely recommend you to watch some reviews in the future if you plan to play in a different casino as you can avoid such situations if the casino has a bad reputation

Hello,

As we can see in the system, this withdrawal is accepted so it should be sorted out soon. Probably will be done by tomorrow. We apologize to the player for keeping him waiting this long.

Kind regards,

Alex

Customer Support Team

I wait… thanks for answering

Dear sklivenow,

Please let us know if the payment would arrive. We will be waiting for your answer.

nothing yet! I will wait a little longer and let you know

Please let us know only if it would arrive. May take up to few more days to arrive on your account.

Hello, today i take all money! Thanks for helping ♥️

Dear sklivenow,

Thank you for letting us know that your issue has been resolved, I'm really glad that the money arrived. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to help you.

Best regards,

Nick

Casino.guru