Ocean Breeze Casino - プレイヤーの撤退が遅れています。

Hello, my name is Sandra Maria C **** I won € 280 at Ocean Brezze Casino. I made my withdrawal request on June 6th, so almost 2 months ago, it is still being processed, regardless of how often I contact the casino and According to the current status of the question, I am always fed with the fact that a high volume of disbursements currently prevails and this would be delayed and the finance department has a high volume and you send a feedback to the finance department again this has certainly happened ten or 20 times, but it did still nothing has happened

Hallo mein Name ist Sandra Maria C**** ich habe beim Ocean Brezze Casino 280 € gewonnen meine Auszahlungsanfrage habe ich am 6. Juni gestellt also vor knapp 2 Monaten diese ist immer noch in Bearbeitung egal wie oft ich mich bei dem Casino melde und nach dem aktuellen Stand Frage werde ich immer damit ab gespeist dass ein hohes Auszahlungsvolumen momentan vorherrsche und sich diese noch verzögert würde und die Finanzabteilung ein hohes Aufkommen habe und man der Finanzabteilung noch mal eine Rückmeldung sendet dieses ist bestimmt schon zehn oder 20 mal vorgekommen aber es hat sich immer noch nichts getan

Dear Sandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, this has already been received, only it is still being processed and when I contact the support, it says the finance department has a lot to do, so the whole thing still takes

Nein eingegangen ist diese schon nur sie ist immer noch in Bearbeitung und wenn ich mich beim Support melde , heißt es die Finanzabteilung hätte viel zu tun deshalb dauert das ganze noch

And I was told that the finance department was sent reminders several times and that I should be patient, I have been getting this answer regularly for weeks when I contact support, I have already asked where the problem is, but as I said I only get to hear you have a little patience the finance department has a lot of traffic and we are sending you another reminder and that has been going on for almost two months as I said the request was made on June 6th today is August 5th

Und ich wurde darauf verwiesen , dass man der Finanzabteilung mehrfach eine Erinnerung zukommen ließ und ich noch etwas Geduld habe solle , diese Antwort bekomme ich seit Wochen regelmäßig immer wenn ich mich beim Support melde ich hab auch schon gefragt wo den das Problem ist aber wie gesagt ich bekomme nur zu hören haben sie noch etwas Geduld die Fianzabteilung hat ein hohes Aufkommen und wir schicken ihr nochmal eine Erinnerung und das geht seit fast zwei Monaten wie gesagt habe die Anfrage am 6.Juni gestellt heute ist der 5. August

Thank you very much, Sandra, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Sandra!

From now on, I will take care of your complaint. I would like to invite Ocean Breeze Casino into this complaint in order to help us resolve the withdrawal issue.

Thank you 🙂

Danke 🙂

Player cashout was held due high risk flag in the system. was cleared after second review. Player will be paid this week.

oki Thank you very much then I'm curious whether this will really happen, thank you very much for your efforts

oki Vielen Dank dann bin ich ja mal gespannt, ob dies wirklich geschieht , vielen Dank für Ihre Bemühungen

Hello Sandra!

Please let us know when you'll receive your withdrawal.

Hello,

Withdrawal has been approved yesterday.

We will contact our customer.

Best regards,

Ocean Breeze Team

Oki I will let you know as soon as the payment is on my account 😊

Oki sobald die Auszahlung auf meinem Konto ist gebe ich Ihnen Bescheid 😊

Dear Casino Guru Team,

I received my winnings in my account today 🙂

Liebes Casino Guru Team ,

ich habe mein Gewinn heute auf meinem Konto erhalten 🙂

Thank you for your efforts

Vielen Dank für ihre Bemühungen

Hello Sandra!

I am delighted to see that you received your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.