Ocean Breeze Casino - プレイヤーの撤退が遅れています。

Hello, 7/23 I have requested payment. today 20.8 (after 28 days) is always in process.

I write to Ocean Breeze Casino with the staff every day and always get the answer that finances are busy and it can take some time.

I have a feeling that you are the only salvation that this process can end well. Please, if you can help me resolve the matter.

MfG Kristjan

Hallo, 23.7 Ich habe eine Zahlungsaufforderung gestellt. heute 20.8 (nach 28 Tagen) steht immer in Bearbeitung.

Ich schreibe jeden Tag mit den Mitarbeitern an das Ocean Breeze Casino und bekomme immer die Antwort, dass die Finanzen viel zu tun haben und es einige Zeit dauern kann.

Ich habe das Gefühl, dass Sie die einzige Rettung sind, dass dieser Prozess gut enden kann. Bitte, wenn Sie mir helfen können, die Angelegenheit zu lösen.

MfG Kristjan

Dear Kristjan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My game account has been verified. Unfortunately, I don't know this casino very well as this is my first payout. As I wrote, the withdrawal is still being processed and I have not yet received a confirmation of a possible withdrawal. Whenever I contact coworkers I get the answer that they cannot help me, that the problem is with the finance staff and that this process usually takes 7-21 days.

MfG Kristjan

Mein Spielkonto wurde verifiziert. Leider kenne ich dieses Casino nicht sehr gut, da dies meine erste Auszahlung ist. Wie ich geschrieben habe, steht die Auszahlung immer noch in Bearbeitung und ich habe bis heute keine Bestätigung über eine mögliche Auszahlung erhalten. Immer wenn ich Mitarbeiter kontaktiere, bekomme ich die Antwort, dass sie mir nicht helfen können, dass das Problem bei den Finanzmitarbeitern liegt und dass dieser Prozess normalerweise 7-21 Tage dauert.

MfG Kristjan

Thank you very much, Kristjan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks very much!

Vielen Dank!

Hello Kristjan,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

The customer was recently paid. funds should be arriving next days.

Dear Kristjan,

let me know when you'll receive your winnings, please.

Hello Viliam,

I will inform you.

Hallo Viliam,

ich werde dich informieren.

I can confirm that I got the money today. Thanks for the effort. 😃❤🤝

Ich kann bestätigen, dass ich das Geld heute bekommen habe. Danke für die Bemühung. 😃❤🤝

Dear Kristjan,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru