Ocean Breeze Casino - プレイヤーの撤退が遅れています。

Hello, made a withdrawal of € 1000 at Ocean Breeze Casino on 07/20/2021. The payout has been in process since then. I wrote to the support several times and was always put off it takes time because they had so many inquiries ... First it was 20 days, then 20 working days and now it is said they simply had too many requests for payouts and I had to wait ...

Hallo, hatte am 20.07.2021 eine Auszahlung in Höhe von 1000€ bei Ocean Breeze Casino getätigt. Seit dem steht die Auszahlung in Bearbeitung. Hatte den Support mehrfach angeschrieben und wurde immer vertröstet es dauert da sie so viele Anfragen hätten... Zuerst waren es 20 Tage, dann 20 Arbeitstage und jetzt heißt es sie hätten einfach zu viele Auszahlung anfragen und ich müsse warten...

Dear markusbiermann1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

It is my first payout and I successfully passed the KYC verification.

Greetings Markus

Hallo Kristina,

es handelt sich um meine erste Auszahlung und die die KYC-Verifizierung habe ich erfolgreich bestanden.

Liebe Grüße Markus

Thank you very much markusbiermann1984 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Markus,

I’m sorry to hear that your withdrawal has been delayed. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Ocean Breeze Casino to join this thread and participate in the resolution of Markus’ complaint.

We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The player breached the bonus terms and conditions.

I would like to have proven that, I do not know where I should have violated any conditions. Casino has now also blocked my account, can't even log me in. For me just a big scam site advise everyone to deposit just one cent!

Das würde ich gerne belegt haben, wüsste nicht wo ich gegen irgendwelche Bedingungen verstoßen haben sollte. Casino hat meinen Account jetzt auch gesperrt, kann mich nicht mal einloggen. Für mich einfach nur ne große Betrugseite rate jedem ab nur einen Cent einzuzahlen!

Thank you, Ocean Breeze Casino team, for the reply. Can you please specify the rule that was breached? You can forward the relevant proofs to my e-mail andrej.p@casino.guru.

We would like to ask Ocean Breeze Casino to reply in this complaint thread and/or provide the requested information. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Markus,

I apologize, but since we haven’t received any further information from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.