Ocean Breeze Casino - プレイヤーの撤退が遅れています。

I have often deposited 20 euros to play, also got a bonus Vipreload 500% to 20,000% Wager: x 35, when 20 euros paid in got 120 euros to play then had to play over 3000 euros to zero. What I also succeeded in was a win of 400 euros and wanted to have the money paid out, that was on 08/15/2021. I also took advantage of this bonus again and won 300 euros again, which I cannot withdraw because the old payment is still pending. I often contacted me via chat, e-mail and always got the same answer.

Ich habe öfters 20 Euro zum spielen eingezahlt ,habe auch Bonus bekommen Vipreload 500 % bis 20000 % Wager :x 35, als 20 Euro eingezahlt 120 Euro zum spielen bekommen muste dann über 3000 Euro auf null spielen .Was mir auch geglückt ist habe ein gewinn von 400 Euro gemacht und wollte das Geld auszahlen lassen werde immer vertöste , das war am 15.08.2021 . Ich habe auch nochmals diesen bonus in anspruch genommen und wieder gewonnen 300 Euro die ich auch nicht auszahlen lassen kann da die alte auszahlung noch aus steht . Habe öfters über Chat , E-Mail kontakt auf genommen und bekomme immer die gleiche Antwort.

Dear rallety,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, as I said, I wrote to you several times via chat, e-mail and got this answer back.

"We really apologize for the delay. Sometimes the withdrawal process takes a little longer or less than 21 working days, depending on the current withdrawal volume and the banking process. An entire withdrawal process must be followed and certain steps cannot be skipped. As such, it takes time to review every game and account history and compare them to our Terms and Conditions page to make sure they were followed from the start. And then there is the banking process, which unfortunately we cannot speed up.

Thanks for your help

Greeting ralle

Ja , habe Sie wie gesagt mehrmals über Chat, e-mail angeschrieben und diese Antwort zurück bekommen.

,, Wir entschuldigen uns wirklich für die Verzögerung. Manchmal dauert der Auszahlungsprozess etwas länger oder weniger als 21 Werktage, abhängig vom aktuellen Auszahlungsvolumen und dem Bankprozess. Es muss ein gesamter Auszahlungsprozess befolgt werden und bestimmte Schritte können nicht übersprungen werden. Daher dauert es einige Zeit, jedes Spiel und jeden Kontoverlauf zu überprüfen und mit unserer Seite mit den Allgemeinen Geschäftsbedingungen zu vergleichen, um sicherzustellen, dass sie von Anfang an befolgt wurden. Und dann ist da noch der Bankprozess, den wir leider nicht beschleunigen können.

Danke für Ihre Hilfe

Gruß ralle

Thank you very much, rallety, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello rallety,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Ocean Breeze Casino to the conversation to participate in the resolution of this complaint.

Thank you, Ocean Breeze Casino wrote to you several times, but unfortunately I don't get an answer

Danke habe Ocean Breeze Casino öfter an geschrieben aber leider bekomme ich keine Antwort mehr

We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’.

Dear rallety,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done if the casino will not cooperate. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Adam

The player has since confirmed that their payment was received so the status of this complaint has been updated to 'resolved'.