Ocean Breeze Casino - プレイヤーの撤退が遅れています。

Hello, I have requested a withdrawal.

So far it is still in progress.

Because so many didn't get their money.

I would rather file the complaint right away.

I hope you can help me.

Warm greetings

Nathalie

Hallo ich habe eine Auszahlung beantragt.

Bis jetzt steht es immernoch in Bearbeitung .

Da so viele ihr Geld nicht bekommt haben.

Wollte ich lieber gleich die Beschwerde einreichen.

Ich hoffe sie können mir helfen.

Liebe Grüße

Nathalie

Dear Nathalie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Nathalie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello

First of all, thank you very much for your help.

I only applied for it on Saturday.

But since I later read quite often that players from this casino did not get their money.

I wanted to open the complaint right away.

I have successfully verified myself.

Warm greetings

Hallo

Erst mal vielen Dank für Ihre Hilfe.

Ich habe sie erst am Samstag beantragt.

Da ich aber späzer ganz oft gelesen habe das spieler von diesem casino ihr Geld nicht bekommen haben.

Wollte ich gleich die Beschwerde öffnen.

Ich habe mich erfolgreich verifiziert.

Liebe Grüße

Thank you very much, Nathalie, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. However, I would like to warn you, that it seems to be a common practice of Ocean Breeze Casino to ignore us in our attempts to mediate any kind of issue although, we keep trying.

Hello Nathalie,

I have reviewed your case and understand the situation. I will try to contact the casino and see if I can help. I would like to invite Ocean Breeze Casino to the conversation to participate in the resolution of this complaint.

Hello 🙂

Thank you for your help.

I hope the casino will answer you.

So many bad reviews because you don't know if you will get your money at all ...

Hallo 🙂

Vielen Dank für deine Hilfe.

Ich hoffe das casino meldet sich.

So viele schlechte Bewertungen da weiß man garnicht ob man überhaupt sein Geld bekommt...

Hello,

The player received a confirmation email when he requested a withdrawal on 16 Oct 2021, in which he can see the needed info on the waiting period for withdrawal.

Have a nice day

Alex

CST

Hello Alex,

Thank you for responding.

Dear Nathalie,

Could I ask if you have been given a time frame in which to expect your payment?

Hello yes it said 7-21 days but because so many people got their money too late or not at all.

I wanted to get in touch right away.

I hope you understand that.

The casino has a very bad reputation ...

Warm greetings

Hallo ja da stand 7- 21 Tage aber da so viele Leute ihr Geld viel zu spät oder garnicht ihr Geld bekommen haben .

Wollte ich mich gleich melden .

Ich hoffe sie verstehen das.

Das casino hat nun mal einen sehr schlechten Ruf ...

Liebe Grüße

Hello Nathalie,

I understand your concern, but we should at least give the casino the opportunity to make the payment in the time they have stated.

After the 21 day period, if you have not received your payment we can ask the casino to provide us with some information as to why.

In the meantime, we can keep this complaint open, and you can inform us if you receive your payment in due course. Alternatively, we can close this complaint and you can, of course, contact us again if there are any problems.

Which would be most suitable for you?

Yes, of course, we'll wait and see 🙂

So I would rather leave the complaint open.

I will definitely contact me as soon as the money has been received in my account or not.

Warm greetings

And thank you very much

Ja klar dann warten wir mal ab 🙂

Also ich würde die Beschwerde lieber offen lassen.

Werde mich auf jeden Fall melden sobald das Geld Auf meinem Konto eingegangenen ist oder eben auch nicht.

Liebe Grüße

Und vielen Dank

Hello Nathalie,

No problem at all, I will extend the timer to two weeks and await an update from you.

.

Hello Nathalie,

Would you be so kind as to clarify what you are having difficulty with?

Are you unable to access the web page at all, or are you unable to access your account?

I haven't been able to visit the website since yesterday.

It said it would not be available

But now it works again.

It was probably a technical error.

Warm greetings

Ich konnte nicht mehr auf die Website seit gestern .

Da stand sie wäre nicht verfügbar

Aber jetzt geht es wieder.

Es war wohl ein technischer Fehler.

Liebe Grüße

Hello🙂

I wanted to let you know that no payment has yet been made or that there is something new ... today it is exactly 14 days.

Isn't it strange that a withdrawal takes so long, or is it the case with many casinos?

Warm greetings

Nathalie peci

Hallo🙂

Ich wollte mal bescheid geben das bis jetzt immernoch keine Auszahlung getätigt wurde oder es was neues gibt.... heute sind es genau 14 Tage.

Ist es nicht seltsam das eine Auszahlung so lange braucht?Oder ist es bei vielen casinos so ?

Liebe Grüße

Nathalie peci

Hello Nathalie,

It is quite normal for a withdrawal to take a couple of weeks to be fully processed. As the casino stated up to 21 days, we should remain patient for the time being.

Oh okay🙂

I thought it would be faster otherwise 🙈

But then I know.

Thanks very much

Warm greetings

Achso okay🙂

Dachte es geht sonst schneller 🙈

Dann weiß ich aber bescheid.

Vielen Dank

Liebe Grüße

Hello Nathalie,

Has there been any progress with your withdrawal? Are you still waiting for payment?

Hello 🙂

Unfortunately I'm still waiting ...

Hallo 🙂

Leider warte ich immernoch ...

Dear Ocean Breeze Casino,

Could you provide any update regarding the status of Nathalie's withdrawal?

What fits if she answers nicjz? Will the case then be closed?

Lg

Was passt wenn sie nicjz antwortet? Wird der Fall dann geschlossen?

Lg

Oh, I just see that I wrote something wrong 🙈

Of course I wanted to ask what happens if the casino doesn't answer?

Oh ich sehe grad das ich was falsches geschrieben habe 🙈

Ich wollte natürlich fragen was passiert wenn das casino nicht antwortet?

Hello Nathalie,

We are just at the end of the 21 day period, so we will give the casino ample time to respond. Unfortunately, if the casino does not react to the complaint it will be closed as unresolved and have a negative effect on the casino's rating.

As the casino has no license and doesn't refer to any ADR service, there is nothing that can be done without their cooperation.

Dear Nathalie,

As it has now been one week longer than the 21 day period during which you were supposed to receive payment, I would like to try one final time to contact the casino and invite them to participate in the resolution of this complaint.

We would like to ask Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello the casino has declined my withdrawal because allegedly a bonus abuse was discovered..🤣

I played through all the bonuses correctly.

In my opinion, they are only looking for reasons not to have to pay off.

I have sent an email there but have not received a response so far.

And to be honest, I don't want any more.

That's done for me.

This casino belongs displayed.

And I recommend everyone not to play there !!!

Thank you anyway for your efforts.

Warm greetings

Hallo das casino hat meine Auszahlung abgelehnt da angeblich ein Bonus Missbrauch festgestellten wurde..🤣

Ich habe alle bonuse korrekt durchgespielt.

Meiner Meinung suchen die nur Gründe nicht auszahlen zu müssen.

Ich habe eine Email dort hin geschickt aber bis jetzt keine Antwort erhalten.

Und ich will ehrlich gesagt keine mehr.

Für mich hat sich das erledigt .

Dieses casino gehört angezeigt.

Und ich kann jedem empfehlen nicht dort zu spielen!!!

Vielen Dank trotzdem für Ihre Bemühungen.

Liebe Grüße

Dear Nathalie,

Thank you for the update and I understand your decision not to continue with your complaint.

I will mark it as rejected in our system.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

Best regards,

Adam