Ocean Breeze Casino - プレイヤーの撤退が遅れています。

Ok so I played on this casino because the bonus were very attracting, unfortunately, I was not smart enough to look at the review of the casino, saying that this casino has a very bad reputation. So I deposited money and played on it with a bonus, I completed the wager requirements, and so I asked for a withdrawal around 7th october 2021. Yet I still haven't received my withdrawal, and I'm talking to the casino every week to ask them to speed up the withdrawal but they always say they will do as fast as they can, but they do nothing. I'm getting really impatient and I would like them to sort it out in 2 weeks at maximum. I hope you can help me with this problem.

Dear abreinl123,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

Thank you in advance for your reply.

Best regards,

Petronela

They are saying that the payment is still pending, I did my withdraw via a bank transfer.

Dear abreinl123,

I would like to inform you that due to 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.