Ocean Breeze Casino - プレイヤーの撤退は遅れています。

I applied for money on 10/01/2022. And I've been waiting 4 weeks for my payout to be processed. I'm slowly losing my patience. What do you mean just bad and not happened

Ich habe am 10/01/2022 Geld beantragt. Und warte ich seit 4wochen meine Auszahlung immer noch bearbeitet. Ich verliere langsam meine Geduld. Was soll das heißen einfach schlecht und nicht passiert

Dear wazzanahmad512,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: Could you please advise the disputed amount?

My payout was 500€ and i lost my patience and the customer service help they not just blad is processed really i got sick and no one can help.they write a reminder on financial then takes a long time.

I haven't experienced anything like this before

Meine Auszahlung war 500 € und ich habe meine Geduld verloren und den Kunden Service Hilfen sie nicht einfach blad wird bearbeitet wirklich bin ich krank geworden und niemand kann Hilfen.sie schreiben eine Mahnung an finanziellen dann dauert lange .

Mit so was habe ich noch nicht erlebt

Can you answer here or no reaction

Kann man hier Antworten oder auch keine Reaktion

Hello, you are serious now. They are also not nice where is help.

Hallo es ist eure Ernst jetzt. Sie sind auch nicht nett wo ist hilfe .

And now what is it now, first of all the money is still not on it and I'm slowly losing my patience I don't even get an answer.

Und nun was ist den jetzt, erstens ist das Geld immer noch nicht drauf und ich verliere langsam meine Geduld man bekommt nicht mal eine Antwort.

Are you still there can someone answer me.

Sind Sie immer noch da kann jemand mir Antworten.

Please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat. I didn't reply as we also have days off. Thank you very much for your consideration.

Do I understand correctly that the withdrawal is still pending inside your account without being processed?

hello it is ok I understand the withdrawal in my account is still being processed and it's been a month and 10 days. Thank you for your help

Hallo es ist in Ordnung. Verstehe ich die Auszahlung in meinem Konto immer noch bearbeitet und schon einem Monat und 10 Tagen .Vielen Dank für Ihre Hilfe

Dear wazzanahmad512,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.