Ocean Breeze Casino - プレイヤーの撤退は遅れています。

Hi. I'm 11th of the last month withdrawing and the money hasn't reached my account yet why all the waiting

Hi. Ich bin 11. des letzten Monats einen Rückzug und das Geld hat noch nicht mein Konto erreicht, warum all das Warten

Dear mustafahlo1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

They withdrew money from the account and I always waited for them to wait from 7 to 21 business days

Sie zogen Geld aus dem Konto und ich wartete immer darauf, dass sie von 7 bis 21 Werktagen warten

Dear mustafahlo1997,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.