Ocean Breeze Casino - 選手の退会が遅れました。

On 27th September 2022 I requested a withdrawal of 1000 euros from Ocean Breeze Casino but as of today 25th November 2022 this withdrawal is still being processed.

Many times I contact online chat with the casino service and they just give me the same answer: "We are very sorry for the delay, we will forward your request to the finance department and you will get an answer by e-mail very soon. Mail received." , but I haven't received a reply yet.

Am 27. September 2022 habe ich eine Auszahlung von 1000 Euro vom Ocean Breeze Casino beantragt, aber bis heute, dem 25. November 2022, wird diese Auszahlung noch bearbeitet.

Oft kontaktiere ich den Online-Chat mit dem Casino-Service, und sie geben mir nur die gleiche Antwort: „Wir entschuldigen uns sehr für die Verzögerung, wir werden Ihre Anfrage an die Finanzabteilung weiterleiten, und Sie werden sehr bald eine Antwort per E-Mail erhalten." , aber ich habe noch keine Antwort erhalten.

Dear Krasio84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mrs. Kristina,

I have many successful withdrawals but from other casinos.

This is my first withdrawal request from Ocean Breeze Casino but before that I made several deposits.

I successfully passed the KYC verification, I will attach a screenshot with account details.

My last deposit at Ocean Breeze Casino is 50 euros, I got a 280% bonus, that's a total of 190 euros.

I played the slots games, I wagered 50x the bonus amount as is the rule.

Then the counter that shows how much money I still have to wager to make a withdrawal was gone, and only then did I request a withdrawal of 1000 euros.

I have written about this withdrawal many times using Ocean Breeze Casino's services, but I have not saved what I wrote using them.

From now on, whenever I correspond with Ocean Breeze Casino Services, I will forward the communications to your email address.

Thank you for your attention

Kind regards

Krasimir K***

Sehr geehrte Frau Kristina,

Ich habe viele erfolgreiche Auszahlungen, aber von anderen Casinos.

Dies ist meine erste Auszahlungsanforderung vom Ocean Breeze Casino, aber davor habe ich mehrere Einzahlungen getätigt.

Ich habe die KYC-Verifizierung erfolgreich bestanden, ich werde einen Screenshot mit Kontodetails anhängen.

Meine letzte Einzahlung im Ocean Breeze Casino beträgt 50 Euro, ich habe 280 % Bonus bekommen, das sind insgesamt 190 Euro.

Ich habe die Slots-Spiele gespielt, ich habe das 50-fache des Bonusbetrags gesetzt, wie es die Regel ist.

Dann war der Zähler, der anzeigt, wie viel Geld ich noch setzen muss, um eine Auszahlung zu machen, weg, und erst dann habe ich eine Auszahlung von 1000 Euro beantragt.

Ich habe viele Male mit den Diensten von Ocean Breeze Casino über diese Auszahlung geschrieben, aber ich habe nicht gespeichert, was ich mit ihnen geschrieben habe.

Wenn ich von nun an mit Ocean Breeze Casino Services korrespondiere, werde ich die Mitteilungen an Ihre E-Mail-Adresse weiterleiten.

Vielen Dank für Ihre Aufmerksamkeit

Mit freundlichen Grüßen 

Krasimir K***

Dear Krasio84,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.