Ocean Drive Casino - プレイヤーの撤退が遅れています。

My Withdrawal of $2,300 was approved May 9th. Emails received during May and June with various excuses but saying it had been sent. I have sent dozens of emails to: complaints@oceandrivecasino.com complaints@casinoslicences.com as well as had many chat sessions. They have completely stopped returning my messages in early June. I have copies of all their emails and of my requests and complaints to them. This is not a great deal of money to some but for me it is very substantial and was won legally as they confirmed the payment. I have asked them simply to supply the details of their deposit to my bank so I can check from my end...again, absolutely no response to date.

Dear Gayle,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months. Could you please advise if it were your first withdrawal attempt in this casino? Do I understand correctly that your winnings have been accumulated from a No Deposit bonus solely? Have you deposited any funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela!

THANK YOU SO MUCH...it is so nice to hear from you. I will attempt to answer your questions:

1) Yes, it was my first attempt at withdrawing from this casino.

2) My winnings were accumulated through an original cash deposit of $100 as copied from "My Account " in this casino: "May 2, 2021 11:35:46 PM115770548ORDER-1619998546 Bank Card deposit+100 CADsuccess" AND a "Welcome Bonus" from the casino as copied from "My Bonus" page: "1st Deposit Bonus Completed 400 CAD2084.99 CAD12000 CAD12076.2 CAD May 2, 2021 11:36:20 PM".

3) I have not received any funds from this casino so have not deposited any funds from them in my account.

I trust the above answers your questions but please do not hesitate to ask me for any more information I might be able to give you.

I too, most certainly, hope you can help resolve this issue! I am at my "wit's end" over this and did not know what to do next when I contacted you!!

Again, my most sincere thanks for your interest in this matter and I look forward to hearing from you about anything at all related to it!

My Best Regards to you too!

Gayle

Dear  Petronela:

My statement regarding my original deposit might be misleading... believe I used a Neosurf Voucher in the amount of $100 to make my first deposit.

Sincerely,

GAYLE

Thank you very much, Gayle, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi, Petronela!

I thank you for your interest thus far and certainly look forward to hearing from Nick.

Regards,

Gayle

Hello Gayle,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask Ocean Drive Casino to join us and help us resolve the player's issue.

Hi Nicholas!

It is a pleasure to meet you!

I am not sure if you are waiting for a response from me about asking Ocean Drive to join us but please feel free to do anything that might help me resolve this frustrating situation with them ignoring me as I am trying to locate the funds they owe me.

Regards, Gayle

Hello Gayle,

We've been waiting for the casino to respond. Unfortunately, as you can see, we haven't receive any respond from them yet. We will be keep trying to contact them. Please note that if they won't respond within the next 7 days, we will be forced to close the complaint as unresolved which may negatively affect the casino's rating.

Dear Gayle,

We reached the casino but unfortunately they refused to communicate with our team at all. I'm really sorry that we can't help you more in this case but as the casino refuses to talk to us, there isn't much we can do. The complaint will be now closed as unresolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru