Old Havana Casino - プレイヤーの撤退が遅れています。

So basically I won money fair at oldhavana.com my max cashout was 1900

they took out the money for bonus and then I was left with 1641 and this was November 6th it is now December 25th and I just keep. Getting the run around abt payment provider garbage they don’t know when the next batch of payments will be sent and it’s really aggrevating me badly to the point I want to extensively report them to somebody and I’m even thinkining abt taking it further than casino guru if I don’t get paid soon if u need more information or screenshots I can provide thanks !

Dear rossre3030, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Please send me a screenshot or link to the bonus you played with.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.