OLE777 Casino - プレイヤーのアカウントはブロックされました。

after many deposits and also withdrawals Ole decided to suspend my account. I have been played for almost a year here and they were quick to pay normally. Today they suspended my account with 745 usd on it. No explanation whatsoever. They tell me to wait because they may pay me but I know for sure that this kind of behavior leads to confiscation of funds. please contact them for me if you have access to this site. Never done anything wrong on this site. No bonus or anything else

Dear juniash2014,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OLE777 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

How did the casino inform you about the investigation of your account? Would you be able to share the communication from the casino you received about this?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

Did you achieve your current balance with an active bonus or a promotion? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

They did not inform me. I contacted Ole after my withdrawal of 350 usd was declined and my account was locked. In total I have exactly 725 usd there. They told me they are making an investigation into my account. I played different games on this site. Never took a bonus.

attached some of the discussions I had with Ole support.

Thank you very much, juniash2014, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, juniash2014,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite OLE777 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear OLE777 Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account? Are we only talking about standard account checks, so it should be enough to wait until it is completely done?

Alternatively, if we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear juniash2014,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

The casino can reopen this complaint anytime and you will be notified about it by email.

In the meantime, I recommend that you contact the authority - PAGCOR/Philippines (https://www.support.pagcor.ph/contact-us.php) and/or Antillephone N.V./Curacao (certria@gaminglicences.com, complaints@gaminglicences.com), and submit a complaint to them. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

In case of any questions or updates, feel free to contact me via email (branislav.b@casino.guru).

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Best regards,

Branislav, Casino.Guru