Omni Slots Casino - プレイヤーのアカウントがブロックされました。

I received an email from casino that my account is closed because I am a "part of an organized fraud attempt" and they have some proofs. Casino will pay me only my deposit back. This is nonsense and I kindly ask you to help me.

Dear Romna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I played with an active bonus. The email from casino was forwarded to your address.

Thank you very much Romna for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Romna,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Omni Slots Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Omni Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Romna,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority out there but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter