Omni Slots Casino - プレイヤーの撤退が遅れています。

I played a deposit without a bonus and finished the wagering requirements. There was no problem making a deposit but the casino made the withdrawal difficult and won't pay me.

My account is fully verified and I emailed all the required documents and they verified all. So I don't know what is the problem on their side.

I made a bank withdrawal last June 2021 on the casino called omnislots.com.

The amount is 1500 USD and it has been 3 MONTHS but they haven't paid still!

They never provided receipt of the transfer so I assumed that they never really sent it but only said so. And they can easily send it to my online wallet that I used to deposit to their casino.

I don't know why they refused to send the payment to my deposit wallet.

I emailed them multiple times asking for the receipt but they ignored all my emails.

Dear Nuria,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Which payment method you have opted for? Do I understand correctly that your withdrawal is still pending inside your account which is not accessible anymore?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes my account is fully verified.

You can see on the screenshot in my account it showed VERIFIED: Yes

I used Skrill but they were having problems sending payments there, as they said on their email.

As of today, I can still log in to my omni slots account.

Thank you very much, Nuria, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nuria!

I will take care of your complaint from now on. I would like to invite representatives of Omni Slots Casino into this complaint in order to help us resolve the withdrawal issue.

We would like to ask the Omni Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.