Omni Slots Casino - プレイヤーの賞金は没収されました。

Hello, I played this welcome bonus and a Game that was approved by the Bonus Terms. I waited over 4 weeks for my payment and then they came back to me and said "i breached the terms and have been working with another account player" the reasoning they said was because we played the same game and we played in the same week.

DO NOT USE THIS CASINO - what a terrible thing to do. They took my funds and didn't even give me back a deposit.

I would like Casino.Guro to ensure that people don't play this site, as they are stealing from people for no good reason just not to pay them.

Dear Ladybug85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Could you please share your communication with the casino regarding the collusion? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello,

I have forwarded you all the details of the emails going back and forth.

I was approved and they asked to get paid out to a Bank Account, but I wanted Mifinity, as I deposited with that. It took over 3 weeks for them to get back to me. The service and site is terrible. I would like the money i won, they gave me no real reason to not pay me. Very upset.

Any News Here? I would really like to know why they screwed me and took my money?

Dear chiller19, is there any chance that someone from your household or using the same IP address has also created an account at this casino?

What game did you play?

Could you share your communication with the casino regarding the accusation of collusion? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Hello, I have sent the details via email.

Here is my response, I did nothing wrong ;

Here is what they said to me.

The onyl thing that could've happened is a friend of mine said to play a certain game and play the bonus on this website. We never played in the same area.

I didn't know its against the rules to play a Casino and Game that someone recommends?

Al my Documents , IP address were confirmed fine, so I have no idea where this came from when they wanted to pay.

Please help me , they should not be able to do this

Dear chiller19, could you please provide the name of the game you played based on your friend's recommendations?

Hello, The Game I played on my friends recommendation was Super Duper. They took away both our winnings it's terrible.

Any news here?

Thank you very much, Ladybug85, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Ladybug85, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Omni Slots Casino representative to join this conversation. 

Dear Omni Slots Casino, could you please provide more information about this case? 

Looking forward to your reply.

Dear Ladybug85,

I would like to inform you that your case is currently being addressed with a casino representative via a separate communication thread. I will keep you updated as soon as I receive any pertinent information.

Dear Ladybug85,

I want to assure you that your case is still under investigation and is currently being discussed with the casino representative. While I do not have any updates to share at this time, I will inform you as soon as I have further information. Thank you for your patience.

Dear Omni Slots Casino,

could you please provide an update on any recent developments regarding this case?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ladybug85,

thank you for your patience.

Could you please confirm the name of the friend who participated in the same game as you? Additionally, regarding your MiFinity account, was it active prior to your subscription to this casino? Thank you.

Dear Ladybug85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.